Customer Service Associate

ABOUT THE COMPANY

In 1999, we introduced coffee drinking and gourmet café culture to Kenya. As we grew, we created more spots where people could enjoy the Java experience conveniently.

JOB SUMMARY

Carry out all all branch operations – stock taking, record keeping etc.Manage branch margins and costs through proper procedures.Achieve revenue targets.Handle customer complaints and ensure branch NPS score is achieved.Follow all food health and safety practices.Represent assigned units in meetings.Adhere to company policies.Ensure the unit is well stocked to par level and any other order is placed with the right supplier.Ensure safe custody of all branch property and assets.Upholds working ethics and ensures the same is maintained.Manage branch float and revenue.Manage Food Safety standards as per the set company KPIs.Carry out tasks as may be assigned by Superiors.Ensure cleanliness of the branch.Minimum Qualification:Experience Length: 1 YearsLocation: NAIROBI

RESPONSIBILITIES

REQUIRED SKILLS

Barista, Written communication, Serving and waiting tables, Customer service, Receiving and welcoming guests, Customer support, CRM systems, Customer relations, Conflict and complaint resolution

REQUIRED EDUCATION

Bachelor's degree