CUSTOMER SERVICE ATTENDANT (WAITER / WAITRESS)
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Job summary
The Customer Service Attendant (Waiter / Waitress) is responsible for delivering exceptional dining experiences by welcoming guests, presenting menus, offering meal recommendations, taking accurate food and beverage orders, and serving meals promptly.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Work Type:
Contract & Temporary
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Department: Food & Beverage / Front of House
Reports To: Restaurant Manager / Food & Beverage Supervisor
Employment Type: Contract
Location: On-Site
POSITION SUMMARY
The Customer Service Attendant (Waiter / Waitress) is responsible for delivering exceptional dining experiences by welcoming guests, presenting menus, offering meal recommendations, taking accurate food and beverage orders, and serving meals promptly. This role plays a vital front-of-house function in maintaining high customer satisfaction, upselling restaurant specialties, and upholding hygiene and dining floor standards.
KEY RESPONSIBILITIES
● Greet dining guests warmly upon arrival, seat them comfortably, and present menus and daily specials.
● Demonstrate thorough knowledge of the food and beverage menu to answer customer inquiries, explain ingredients, and accommodate dietary restrictions.
● Take accurate food and drink orders using the system or manual ticket order system and relay them promptly to the kitchen staff.
● Serve food and beverages attentively according to standard restaurant service etiquette and timing guidelines.
● Check on guests throughout their meal to ensure satisfaction, offer beverage refills, and address any special requests or concerns.
● Process guest bills, accept cash or card payments, and handle POS transactions accurately.
● Clear and sanitize tables, reset dining stations, and maintain neatness across the dining room throughout the shift.
● Collaborate with kitchen stewards and chefs to ensure smooth order flow, food presentation quality, and table turnaround.
QUALIFICATIONS & EXPERIENCE
● High School Diploma, Certificate, or Diploma in Food & Beverage Service / Hospitality Management.
● 1 - 3 years of experience as a Waiter, Waitress, or Server in a fast-paced restaurant, cafe, or hotel setup.
● Proficiency with Point of Sale (POS) handheld tools or terminal systems.
● Valid Food Handler's Health Certificate/Permit as required by local hospitality regulations.
● Excellent interpersonal, verbal communication, and active listening skills with a customer-first attitude.
KEY COMPETENCIES & SKILLS
● Food & Beverage Table Service Etiquette
● Menu Knowledge & Upselling Ability
● POS System & Cash/Card Payment Handling
● Customer Engagement & Conflict De-escalation
● Multitasking & High-Efficiency Stamina
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