Customer Service Representative

What We Are Looking For

• A strong appreciation for, or hands-on experience with, diverse fashion trends
  
• Experience working with any retail commerce platforms
  
• Familiarity with CRM, e.g., Gorgias and Gorgias AI, or any similar customer support software
  
• Experience using Shopify
  
• Proven experience providing email-based customer support
  
• Excellent written and verbal communication skills
  
• Strong problem-solving abilities, with the capacity to troubleshoot and resolve customer queries efficiently
  
• Ability to work independently as well as collaborate effectively within a team environment
  
• Openness to feedback to ensure the delivery of a high-quality customer service experience
  
• Confidence in navigating the competitive fashion and e-commerce landscape
  
• Passion for staying up to date with fashion trends, fabrics, and production processes
  
• Polite, professional demeanor with excellent interpersonal skills
  
• Proactive mindset with the ability to think creatively and solve problems quickly
  
• Strong time management and organizational skills, with the ability to work independently
  
• Capacity to resolve 10–15 customer tickets per hour
  
• Proven track record of maintaining a minimum 90% quality score
  

Qualifications

• Equipment Requirements (bring your own device)
  
• Minimum 50 Mbps internet connection
  
• Minimum 8GB RAM - Intel i5 10th gen
  
• Quiet working environment
  
• Noise-canceling headset
  
• No desktops
  
• No Chromebook, no LINUX
  
• Only recruiting from KENYA
  

What We Are Looking For

• A strong appreciation for, or hands-on experience with, diverse fashion trends
  
• Experience working with any retail commerce platforms
  
• Familiarity with CRM, e.g., Gorgias and Gorgias AI, or any similar customer support software
  
• Experience using Shopify
  
• Proven experience providing email-based customer support
  
• Excellent written and verbal communication skills
  
• Strong problem-solving abilities, with the capacity to troubleshoot and resolve customer queries efficiently
  
• Ability to work independently as well as collaborate effectively within a team environment
  
• Openness to feedback to ensure the delivery of a high-quality customer service experience
  
• Confidence in navigating the competitive fashion and e-commerce landscape
  
• Passion for staying up to date with fashion trends, fabrics, and production processes
  
• Polite, professional demeanor with excellent interpersonal skills
  
• Proactive mindset with the ability to think creatively and solve problems quickly
  
• Strong time management and organizational skills, with the ability to work independently
  
• Capacity to resolve 10–15 customer tickets per hour
  
• Proven track record of maintaining a minimum 90% quality score
  

Qualifications

• Equipment Requirements (bring your own device)
  
• Minimum 50 Mbps internet connection
  
• Minimum 8GB RAM - Intel i5 10th gen
  
• Quiet working environment
  
• Noise-canceling headset
  
• No desktops
  
• No Chromebook, no LINUX
  
• Only recruiting from KENYA