Customer Success & Office Administrator

Job Description: Customer Success & Office Administrator
Location: Nairobi
Role Purpose: Talent Grid Africa is hiring a proactive and customer-focused Customer Success & Office Administrator to serve as the first point of contact for clients while ensuring smooth day-to-day office operations.
This role combines customer success, HR support, and administrative coordination, making it ideal for a detail-oriented professional who thrives in a dynamic environment.
The successful candidate will play a key role in enhancing client experience, supporting HR automation services, and maintaining operational efficiency.
Key Responsibilities

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• Act as the primary point of contact for walk-in clients, ensuring a professional and positive experience
  
• Support onboarding of new clients and employees under the HR Automation service
  
• Maintain strong relationships with clients to ensure satisfaction and engagement
  
• Gather and share customer feedback and insights with recruitment, sales, and project teams
  
• Oversee daily office operations to ensure efficiency, organization, and professionalism
  
• Manage office supplies, vendors, and general administrative services
  
• Coordinate scheduling, meetings, and internal communications
  
• Assist in preparing reports, presentations, and business correspondence
  
• Track and maintain records for invoices and expenses
  
• Support cross-functional collaboration by providing administrative and operational support
  

Key Requirements

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• Bachelor’s degree in Business Administration, Management, or a related field
  
• 2–4 years of experience in customer success, administration, or a similar role
  
• Strong interpersonal and communication skills
  
• Excellent organizational and multitasking abilities
  
• Proficiency in Microsoft Office and/or Google Workspace tools
  
• High level of professionalism and customer-centric mindset
  

How to Apply:
Interested candidates who meet the above criteria are invited to submit their CVs to jobs@talentgridafrica.com.
Only shortlisted candidates will be contacted.