EMPLOYEE RELATIONS OFFICER

Key responsibilities

a) Employee Relations and Conflict Management

· Serve as the primary contact for employee grievances, complaints, and workplace conflicts.

· Support managers in handling disciplinary cases, ensuring fairness and compliance with internal policies and local labor laws.

· Provide recommendations to managers following investigations into misconduct, disputes, or policy violations.

· Mediate disputes between employees and/or supervisors to foster constructive resolution.

b) Policy Interpretation and Compliance

· Interpret and communicate HR policies, procedures, and labor legislation to employees and managers.

· Ensure company practices align with statutory requirements, including employment laws, safety standards, and labor regulations where applicable.

· Support HR in fostering consistent application of policies across all departments.

c) Employee Engagement and Culture

· Support initiatives that enhance employee engagement, morale, and retention.

· Participate in planning and implementing internal communication strategies and engagement activities.

· Participate in Team Member Forums to promote a positive workplace culture.

· Monitor workplace climate and help design interventions that promote healthy employee relations and a positive culture.

d) Case Management and Reporting

· Maintain accurate documentation on grievance and disciplinary cases.

· Track recurring issues and support proactive solutions to prevent future conflicts

Dimensions

Financial Impact

Direct: 

Indirect:

Assets

People

Direct:

Indirect:  

External Contacts

Educational Requirements

University Degree in Human Resources, Industrial Relations, Business Admin, or related field

Related Job Experience/Qualifications 

At least 3 years of hands-on experience in employee/labor relations, HR generalist or similar roles

Strong knowledge of Kenyan labor laws and HR best practices

Experience in handling investigations and disciplinary processes is an added advantage

Technical skills

Proficiency in HRIS

Working knowledge of Kenyan Employment and labor laws

Proficiency in MS Office Suite

Exposure with HR dashboards

Behavioural skills

Strong interpersonal and communication skills.

High level of integrity, confidentiality, and professionalism.

Excellent problem-solving, conflict resolution, and negotiation skills.

Ability to handle sensitive matters and manage pressure.

Analytical mindset and good report-writing skills.

Ability to build trust and maintain positive working relationships.

Work environment

Office-based with occasional field visits as required.

May involve handling sensitive and time-critical matters.

Required to maintain neutrality and objectivity in all ER matters