Food and Beverage Trainee

Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/ She will be required to uphold company policies and requirements at all times.

Key ResponsibilitiesUnder the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:

• Ensure that the place of work and surrounding area is kept clean and always organized.
  
• Successfully perform opening and closing procedures established for the assigned outlet.
  
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
  
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
  
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
  
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
  
• Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings scheduled.
  
• Adhere to hotel’s policy on fire and safety as well as hygiene regulations including HACCP in addition to other policies and procedures.
  

Skills, Knowledge and Expertise

- Degree/ Diploma in Food and Beverage service from a recognized learning institution

- No work experience is required

- Less than one year since completion (2025/2026)

- Kenyan Citizen

- Completed coursework (even if not graduated)

- Ability to work and communicate in a multinational environment

- Excellent grooming skills and must be well versed in professional and personal etiquette

- Good Communication skills

- Out going with a positive learning attitude.

Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/ She will be required to uphold company policies and requirements at all times.

Key ResponsibilitiesUnder the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:

• Ensure that the place of work and surrounding area is kept clean and always organized.
  
• Successfully perform opening and closing procedures established for the assigned outlet.
  
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
  
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
  
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
  
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
  
• Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings scheduled.
  
• Adhere to hotel’s policy on fire and safety as well as hygiene regulations including HACCP in addition to other policies and procedures.
  

Skills, Knowledge and Expertise

- Degree/ Diploma in Food and Beverage service from a recognized learning institution

- No work experience is required

- Less than one year since completion (2025/2026)

- Kenyan Citizen

- Completed coursework (even if not graduated)

- Ability to work and communicate in a multinational environment

- Excellent grooming skills and must be well versed in professional and personal etiquette

- Good Communication skills

- Out going with a positive learning attitude.