Front Office / Receptionist

Job Title: Front Office / Receptionist
Industry: Events
Location: Nairobi, Kenya
Reports To: Finance Director
Gross Salary: Kshs 30K - 40k
Our client in the event industry are looking to hire a Front Office/ Receptionist who will be responsible for managing the company's reception and front-office operations while serving as the first point of contact for clients, visitors, suppliers and other stakeholders.
The role requires a highly professional, organised and personable individual who can create a welcoming experience while ensuring the front office operates efficiently.
The position will also provide administrative and coordination support to the wider business and assist with the smooth running of meetings, visitors, internal communications and office activities.
Key Responsibilities
Front Office & Reception Management

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• Manage the reception area and ensure it is professional, clean, organised and welcoming at all times.
  
• Receive and professionally attend to clients, visitors, suppliers, partners and other guests.
  
• Answer, screen and direct incoming calls and enquiries appropriately.
  
• Manage incoming and outgoing correspondence, courier services and deliveries.
  
• Maintain an accurate visitor register and coordinate visitor access.
  
• Receive and direct clients attending meetings, events or consultations.
  
• Coordinate meeting rooms, boardrooms and reception facilities.
  
• Ensure meeting rooms are appropriately prepared before meetings.
  
• Manage front-office stationery and other administrative supplies.
  

Customer & Client Experience

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• Provide a warm, professional and consistent experience to all visitors.
  
• Handle routine enquiries and direct clients to the appropriate departments.
  
• Maintain a high level of confidentiality when dealing with clients and company information.
  
• Assist with client hospitality and meeting arrangements.
  
• Escalate complaints, concerns or sensitive matters to the appropriate manager.
  

Administration & Coordination

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• Provide general administrative support to management and departments as required.
  
• Maintain front-office records, registers and filing systems.
  
• Assist in coordinating meetings, appointments and internal activities.
  
• Support preparation of meeting materials, schedules and basic reports.
  
• Assist with office communications and announcements.
  
• Coordinate office supplies and liaise with suppliers where required.
  
• Maintain an updated directory of key contacts, suppliers and service providers.
  
• Support onboarding arrangements for new employees and visitors where applicable.
  

Events & Business Support

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• Support the coordination of internal meetings, corporate functions and office events.
  
• Assist with visitor and client coordination during major project/event periods.
  
• Liaise with operations and production teams where visitors, clients or suppliers require access to the office or operational areas.
  
• Support event-related administrative activities as assigned.
  
• Be available to provide reasonable additional support during peak operational periods.
  

Office Standards & Compliance

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• Ensure reception and common areas maintain appropriate professional standards.
  
• Monitor basic office safety, security and visitor-control procedures.
  
• Report maintenance, security, cleaning or facility issues promptly.
  
• Maintain confidentiality of company, employee and client information.
  
• Comply with company policies, procedures and administrative controls.
  

Qualifications & Experience

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• Diploma or degree in Front Office Management, Business Administration, Hospitality Management, or a related field.
  
• At least 2–4 years' experience in reception, front-office, administration, hospitality or customer-service roles.
  
• Previous experience in a busy corporate, hospitality, events or professional-services environment is an advantage.
  
• Excellent written and spoken English.
  
• Proficiency in Microsoft Office, particularly Word, Excel, Outlook and Teams.
  
• Strong telephone etiquette and professional communication skills.
  
• Excellent customer-service orientation.
  
• Professional appearance and demeanour.
  
• Strong interpersonal and communication skills.
  
• Excellent organisation and time-management skills.
  
• Ability to multitask and prioritise.
  
• Attention to detail.
  
• Strong telephone and email etiquette.
  
• Discretion and confidentiality.
  
• Problem-solving ability.
  
• Ability to work under pressure.
  
• Ability to interact confidently with senior executives, clients and external stakeholders.
  
• Positive, energetic and service-oriented attitude.
  

How to Apply
If you are up to the challenge and possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Front Office-Events) to vacancies@corporatestaffing.co.ke before 17th September 2026.
NB: Only shortlisted candidates will be contacted. If you do not receive any communication from us within two weeks of your application, kindly consider your application unsuccessful. We appreciate your interest and thank you for applying
Corporate Staffing Service never asks candidates to pay any money or pay for tests at any stage of the recruitment process.