Gift Shop Retail Associate

Job title: Gift Shop Retail Associate
Industry: Retail
Location: Nairobi
Gross Salary: Ksh 22k – 25k
The Gift Shop Retail Associate will be responsible for the day-to-day operations of a gift shop, ensuring excellent customer service, efficient stock management, and consistent brand presentation.
The role requires a customer-focused individual with retail experience and the ability to create engaging digital content to promote products and drive foot traffic through social media platforms.
Key Responsibilities:

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• Oversee daily shop operations, including opening and closing procedures.
  
• Deliver excellent customer service and maintain strong customer relationships.
  
• Manage inventory levels, stock replenishment, and merchandise display.
  
• Ensure accurate cash handling, sales recording, and daily reconciliations.
  
• Create and post engaging digital content for Instagram, WhatsApp, and Facebook to promote products and offers.
  
• Maintain attractive in-store visual merchandising aligned with brand standards.
  
• Monitor sales performance and recommend actions to improve turnover.
  
• Handle customer inquiries, feedback, and complaints professionally.
  
• Ensure cleanliness, order, and security of the shop at all times.
  

Required Qualifications and Skills:

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• Prior experience in retail, or gift shop operations is preferred.
  
• Strong customer service and communication skills.
  
• Comfortable using social media platforms for business promotion.
  
• Basic understanding of sales, stock management, and cash handling.
  
• Creative eye for product presentation and digital content creation.
  
• Ability to work independently and take initiative.
  
• Trustworthy, organized, and detail-oriented.
  

Female candidates are advised to apply.
How to Apply
If you are up to the challenge and possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Gift Shop Retail Associate) to jobs@corporatestaffing.co.ke before 17th Feb 2026