HR Manager

Department/Group: BPO

Location: Kenya

Role Profile

Position Overview

HR Administration Managers are senior practitioners that operate on the front line of the Human Resource department delivering HR services and administration. They manage the implementation of core HR processes to ensure overall employee satisfaction and productivity, enhance employee experience and promote company citizenship in order to deliver strategic and operational business excellence.

The right hire for this position has a passion for serving internal customers (employees), has a strong work ethic, and is able to manage multiple workflows and projects simultaneously given the fast-paced environment at BPO.

Role and Responsibilities:

The role holder works within the Global HR team to provide high-level service and guidance on Policy management and administration while ensuring that all Group HR programmes are adapted effectively within BPO. Work requirements and tasks will be guided by the HR department’s Standard Operating Procedures (SOP) Manual which is reviewed periodically but will fall broadly in the following Key

Responsibility Areas (KRASs): HR Administration

• Manage HR Documentation, staff filing and streamlining documentation needed for BPO’s key HR administration areas in the employee lifecycle, from Onboarding to Staff Exits.
  
• Development and Management and Revision of all HR templates in the business in partnership with the Global HR team.
  
• Training employees on how to utilize templates and documentation in the right manner.
  
• Administration of on-boarding checklists and tracker to ensure all steps have been followed.
  
• Processing Payroll
  
• End to end fast-paced recruitment of necessary talent
  
• Policy & Case Management
  
• A policy expert who is involved in researching for adequate answers to queries around employee issues with speed and most importantly, explaining the practical administration of such policy to specific issues and client scenarios.
  
• Establishing ‘learning’ forums and monthly meetings between HR and the business in order to improve clarity on policy, HR expectations and exchange best practice solutions.
  
• Case management and closure of all employee issues per SLA, while delivering speedy friendly service.
  

Programme Management & Training

Preparation of Budgeted 90 Day Training Plan each quarter with the Head of HR and BPO team while providing analysis and debriefs on successes, challenges and lessons of projects.

Experience Profile

• Good understanding of HR practices and principles preferably in BPO/Call centre setup
  
• Strong written and verbal communication skills across different cultures.
  
• Good working knowledge of Microsoft Office and SAP; technologically competent.
  
• High energy and enthusiasm level; willingness to do whatever is necessary to get the job done.
  
• Work experience in fast-growth environment.
  
• Agile and resilient and good work ethic