Kitchen Supervisor

ABOUT THE COMPANY

At Mama Ashanti, we specialize in authentic West African cuisine, using fresh ingredients and bold spices in traditional recipes passed down through generations. Located in Nairobi with branches in Lavington and Waterfront Karen, we offer a welcoming atmosphere for dining in, casual meetings, or special occasions. Our menu features a variety of starters, main courses, and beverages, with options for virtual reservations and delivery services.

JOB SUMMARY

The Kitchen Supervisor must maintain the highest standard of leadership,management and food safety in his/her particular shift or assigned workinghours in the kitchen department and manage all kitchen processes, assist inlowering food cost and manage the seamless preparation of meals to maintainexcellence in Mama Ashanti food at all times.

RESPONSIBILITIES

Maintain order, punctuality, and discipline during all kitchen shifts.Supervise all kitchen cooks and stewards, ensuring compliance with communicated Kitchen SOPs and individual job descriptions.Ensure all kitchen staff are correctly attired at all times while on duty.Conduct regular briefings, feedback sessions, and training to sustain high motivation, performance, and productivity.Implement and monitor measures to maintain food costs within approved targets.Ensure all kitchen records are accurately completed in the relevant books, registers, or systems, including records for wastage, spoilage, and kitchen stock, with all required signatures appended.Ensure daily stock takes are conducted by the team.Participate in daily stock takes and end-of-month physical stock counts.Inspect incoming supplies to confirm acceptable quality and quantity.Ensure correct food portions are consistently maintained.Monitor and enforce the use of approved recipes to regulate food costs and maintain consistent taste and quality.Ensure proper food presentation and decorative displays in line with communicated standards.Ensure no food is prepared without a confirmed captain’s order appearing on the kitchen screen.Ensure timely food production and adherence to service timelines at all times.Maintain and inspect high standards of hygiene and food safety on a daily basis to ensure compliance.Attend to food-related customer complaints and ensure customer satisfaction through effective communication and high service standards.Promote efficient communication within the kitchen team and between the kitchen and other departments to achieve optimal productivity.Ensure all orders are cleared from the kitchen screen once served.Prevent pilferage, wastage, and operational laxity during all shifts.Carry out all lawful instructions from the Head Chef and authorized management channels promptly and to a high standard.Escalate staff-related matters, including absenteeism and disciplinary issues, to the Executive Chef and Human Resources in a timely manner.Escalate all guest quality complaints to the Executive Chef.Identify training needs and coordinate with the Executive Chef and Human Resources to address skill gaps.Report issues relating to kitchen equipment functionality to the Executive Chef, Branch Manager, and Supply Chain Manager.Job RequirementsDiploma or Degree in Culinary Arts, Food Production, Hotel Management, or a related field.Minimum of three (3) to five (5) years’ experience in a supervisory or leadership role within a high-volume restaurant kitchen.Strong knowledge of food safety standards, hygiene practices, and kitchen SOPs.Proven ability to manage kitchen teams, enforce discipline, and maintain high performance standards.Experience in food cost control, portion control, and waste reduction.Ability to supervise stock management, conduct stock takes, and ensure accurate kitchen record-keeping.

REQUIRED SKILLS

Stock and inventory management, Quality control (food production), Recipe reading and understanding, Food production management, Food engineering, Hygiene standards (food production), Capacity planning, Leadership skills, Kitchen management, Dietary food

REQUIRED EDUCATION

Bachelor's degree