Operations Manager

1. Submit your resume and cover letter only (automatic disqualification if you submit credentials and certificates)
2. Subject of your application should read GKL/25/OPERATIONS MANAGER-[FirstName LastName]

Key Responsibilities

Administrative Support & Communication

• Perform variety of administrative tasks supporting senior managers and directors
• Act as point of contact among executives, employees, clients and external partners
• Manage information flow in timely and accurate manner
• Format information for internal and external communication – memos, emails, presentations, reports
• Take minutes during meetings and screen/direct phone calls
• Organize and maintain office filing systems – digital and manual
• Manage office supply inventory

Financial Management & Reporting

• Accurate record keeping on all company processes and expenditure
• Weekly expense processing, disbursement and record keeping
• Monthly and annual expenses, reporting and analysis (licensing, utilities, service providers)
• Track daily expenses and prepare weekly, monthly or quarterly reports

Operations & Staff Supervision

• Oversee performance of all field and operation staff
• General supervision of caretakers and occupancy/maintenance of managed properties
• Follow up on tasks and assignments allocated to field staff, supervisors, caretakers, cleaners, maintenance
• Work with internal auditor to plan random inspections and ensure timely weekly reports
• Ensure caretaker supervisor carries out frequent training and coaching of caretakers
• Track statutory leave days for caretakers and arrange substitutions

Property & Incident Management

• Prompt processing of incidents occurring on managed properties
• Ensure field staff report criminal/illegal activities to police and management
• Process and log all incident reports submitted to head office
• Follow up debt collection procedures liaising with field staff, lawyers and auctioneers

Collaboration & Compliance

• Work closely with internal audit and finance supervisor in managing company operations
• Ensure adherence to caretaker guidelines and company procedures
• Travel and accommodation arrangements where needed
• Contribute to business efficiency through resourceful, innovative, and proactive approach