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QSSK-OG-SBM- Shops Business Manager at Q-Sourcing Servtec Group


Driver & Transport Services

KES Confidential
2 weeks ago

Job Summary


Job Description/Requirements

Job Description

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.


Profit Maximization

Monitor performance against the plan, taking appropriate action to maximize sales and profits and optimize stockholding. Identify new business opportunities to grow sales and profitability Deliver Cost-effective supply solutions to grow sales Communicate trading issues and forecasts with proposed actions to Management, Stations Managers / Dealers. Optimize shops’ revenue for the Company.

Range Building & Planning

Evaluate market and customer information in order to define product range by segment taking into account the suppliers’ leader in the respective categories. Continuously monitor market activity through regular competitor shop visits in the area. Analyse, each station’s results by category; define and implement improvement actions in liaison with the Territory Manager. Agree and deliver promotional and marketing plans, optimizing sales and profits. Negotiates the Commercial and promotional activities and the related budgets with the shop Suppliers. Ensure optimal layout, Planogram, and merchandising for each shop.

Supplier Management

Negotiate partnerships, build and maintain effective working relationships with Shops suppliers. Analyse suppliers’ delivery performance in conjunction with the station Manager/Dealer and take appropriate actions. Measure product performance against agreed quality standards and take necessary action with suppliers.

Inventory Management

Manage intake of stocks in line with agreed stock levels, avoiding excess inventory and shortages. Plan availability schedules for new and continuity products. Monitor and manage the availability of stock by; Ensuring planned launch and replenishment dates are met through product planning Managing in-store stock levels to optimize stocking. By managing the FIFO aspect in the shop to avoid expiries.

Team Management

Ensure effective communication at all levels including communicating the company’s strategy in addition to operational priorities Encourage an environment of open communication within the team and build effective cross-functional relationships. Ensure the team at the shop adheres to the set code of conduct and guidelines for Dressing, Customer Service, and House Keeping

Health & Safety, County Compliance

Monitor and maintain compliance at all times with Health and Safety requirements as well as county licenses and permits. Ensure food safety and hygiene is respected; strict selection of suppliers for consistent product quality.

Competitor Evaluation

Monthly competitor evaluation to check pricing and range offering in comparison with the nearby company shops.

Training & Onboarding

Participate in the onboarding of new shop staff Responsible for training new shop dealers/managers Responsible for the assessment of shop staff performance.


Reporting. Prepare monthly Shops business progress reports. Maintenance- Ensure all the maintenance issues reported by the shops are handled to closure. Handover of premises- Ensure that the premise handover process is done in accordance with the signed agreement. Account opening- Timely opening of trading accounts for new partners and billing is in line with contractual terms contained in the license agreement/lease Security Deposit Refund-Timely refunding of partners’ security deposits on termination. Any other task assigned by management.


Must be a holder of a bachelor’s degree in business or social science from a recognized university. A minimum of 3 years’ experience working in a retail environment. Good knowledge of Convenience shops or experience in supermarket business Strong leadership and customer management abilities. Excellent communication and interpersonal skills Team leader of high integrity. Good presentation and negotiation skills Customer service-oriented with in-depth knowledge of basic business management processes. Analytic abilities and concern for financial performance.

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