Receptionist/Front Office Agent

ABOUT THE COMPANY

Founded in Mombasa, the tamarind group owns and operates some of the most successful restaurants and leisure operations in Africa. We focus on our original mission of continually improving the quality and value of our services, developing excellent morale in our employees and maintaining superior social and environmental awareness. Tamarind has maintained standards of food and service which rank among the best in the world.

JOB SUMMARY

Qualifications & ExperienceDiploma or Bachelor’s Degree in Hospitality Management, Hotel Management, Tourism, or a related fieldMinimum of 1–2 years’ experience in a similar role within the hospitality industryProven experience in reservations, guest relations, and billing processesStrong verbal and written communication skillsProficiency in hotel management systems (Opera or similar) and general computer applications

RESPONSIBILITIES

Professionally handle incoming calls and direct them to the appropriateextensionsManage guest check-in and check-out procedures efficientlyAdminister reservations, cancellations, and guest billing accurately Respond to guest inquiries, requests, and complaints in a courteous and timely mannerMaintain accurate records and front office documentationEnsure the reception area is consistently clean, organized, and presentableManage petty cash and reception float in accordance with company proceduresReport maintenance, breakage, or cleanliness issues to the relevant departmentAdhere to company policies, including health, safety, and fire procedures

REQUIRED SKILLS

Document and archive management, Meeting management, Customer service, Calendar management

REQUIRED EDUCATION

Diploma, Associate's degree