Job Summary

The repair technician will report to the Repair Supervisor and will be responsible for repair and refurbishment processes.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Title: Repair Technician

Reports to: Repair Supervisor

Location: Distribution Centre (Ruiru)

Purpose: The repair technician will report to the Repair Supervisor and will be responsible for repair and refurbishment processes.


Responsibilities:

  • Repair and refurbish all BBOXX components/appliances
  • Escalate all unsolvable issues to product support
  • Follow BBOXX refurbishment processes
  • Maintain a clean and tidy working area
  • Use best practices in stock management
  • Accurately report of all repairs and refurbishments
  • Description of tasks:
  • Diagnose issues using flowcharts
  • Replace parts using standard workshop tools
  • Use online guides to assist with refurbishments
  • Use BBOXX specific tools to re-programme control units
  • Use BBOXX software to record repair and refurbishments
  • Record all spare parts used
  • Discuss issues with product support
  • Use a root cause analysis framework to communicate clearly
  • Regularly tidy the refurbishment area
  • Make suggestions for processes improvement
  • Share best practices on how to repair BBOXX products

Qualification and Specifications:

  • Bachelor Degree in Electrical/Electronic Engineering
  • T2 License is an added advantage
  • Experience of 3 years in electronics repair (e.g., home appliances)
  • Problem solving skills and ability to understand new concepts
  • Proficiency in Microsoft software
  • Resilient to stress with a positive attitude
  • Honest and hardworking
  • Organized
  • Good communicator both up and down

Important Safety Tips

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