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Repayments & Collection Officer at Springboard Capital Limited


Accounting, Auditing & Finance

KES Confidential
1 month ago

Job Summary


Job Description/Requirements

Job Description

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In the , the holding company changed its investment strategy and financial lending to its members on short term periods at agreed interest rates. Members’ shares were to be used as financial guarantee and security for the lending. This marked the beginning of a formal financial lending institution – Springboard Capital Limited. The company has ventured beyond lending to its members only and is now into Micro Credit business to non members as well through Springboard Capital with the principal objective of getting into a fully fledged deposit taking Micro finance status in the next one year.


Monitor loan repayment activities. Ensure customers are aware about credit policies. Coordinate collections including generating reminders to clients on delayed payments through approved correspondence instruments. Ensure monthly confirmation of balances for accounts are properly prepared and mailed to customers within the required time. Advise respective clients and sponsors on overdue payments. Establish clients requiring re-negotiation of credit terms, and negotiate where necessary, the terms under which credit will be extended, including the costs, repayment method and schedule, and collateral. Generate revised repayment schedules for re-negotiated credit terms. Handle customer complaints and ensure timely response and action. Review and update loan files to ensure complete, accurate and up to date information on customers. Generate reports for customers whose accounts are delinquent, and forward irreconcilable accounts for Credit Recovery for collector action. Carry out monthly reconciliation of loan accounts. Ensure discrepancies noted on reconciliations are highlighted and resolved.


Bachelor’s Degree in Business, Accounts, Finance, or related from a recognized institution. Professional Credit or Accounting qualifications is an added advantage. Minimum of two years practical experience in banking with proven result-oriented track record in credit. Proficiency in ICT with strong MS Office and internet ability Ability to interpret Financials and make sound decisions out of it Analytical and keen to details High degree of accuracy and attention to detail. Good communication skills and customer service oriented.

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