Reservations & Distribution Manager

ABOUT THE COMPANY

The Sands Kenya is a collection of exceptional properties along Kenya’s breathtaking south coast, offering a seamless blend of luxury, adventure, and sustainability. Our diverse portfolio includes:
🌿 Nomad Beach Resort – A boutique beachfront retreat on Diani Beach, where Swahili charm meets world-class hospitality.
🏝️ Chale Island Resort – Kenya’s only private island resort, an oasis of exclusivity, tranquility, and natural beauty.
🌿 Nomad Private Beach Villas – Exclusive beachfront villas, offering privacy and elegance in a stunning coastal setting.
🏡 Hibiscus Apartments – Luxury self-catering beach apartments, perfect for those seeking a private and serene coastal escape.
🤿 Diving the Crab – Kenya’s premier scuba diving operator, providing access to world-class dive sites and marine conservation experiences.
🌍 Thinking Green – Our environmental and conservation initiative, dedicated to protecting Kenya’s natural beauty through sustainability and education.

JOB SUMMARY

Key AttributesHighly organised and detail-oriented.Strong leadership and coaching abilities.Excellent communication and customer service skills.Strong understanding of OTA and channel management.Proficient in Opera PMS and reservation systems.Experience with TravelBook Group (TBG) preferred.Commercially aware with good analytical skills.Able to balance team leadership with day-to-day operations.ResponsibilitiesRevenue & DistributionManage OTA listings, availability, content, and optimisation.Monitor rate parity and distribution channel performance.Manage OTA, agent, and corporate contracting.Identify booking trends and revenue opportunities.Reservations Team ManagementLead, train, and support the central reservations team.Ensure consistent standards, communication, and response times.Provide operational cover during staff leave and absences.Develop procedures and improve reservations workflows.Reservations & Billing OperationsOversee direct reservations via email, WhatsApp, phone, website, and agent enquiries.Ensure accurate handling of bookings, amendments, cancellations, and special requests.Oversee deposits, invoices, refunds, and reservation-related billing.Coordinate with Finance regarding payments and outstanding balances.Cross-Property CoordinationLiaise with all Sands Kenya properties regarding availability, rates, and booking requirements.Communicate reservation activity, special requests, and operational needs.Ensure consistency of reservations procedures across all properties.

REQUIRED SKILLS

Business performance monitoring, Customer service, Travel planning and reservations (leisure, business), Customer relations, Reporting

REQUIRED EDUCATION

Diploma, Associate's degree