Reservations Officer

ABOUT THE COMPANY

Africa Safari Trips is a Kenya based company with roots in The Netherlands. Together with its brother Tanzania Specialist (specialist in Tanzania safaris) we are one of the leading safari companies in East Africa. We pride ourselves to always go the extra mile in our Africa safari trips!
Africa is the continent for game drives. These are surprisingly expensive and challenging to plan, however. What you need is a holiday carefully planned by experts with the very best itinerary. Africa Safari Trips is 100% focused on Africa and provides the best experts, first-hand information and a fair price.

JOB SUMMARY

QualificationsA Diploma or Degree in Tour Administration, Tour Consulting, Tourism Management, Hotel Management, or Hospitality.At least 2 years experience in the travel industry, particularly in reservations and/ or hotel bookings/reservations.Strong attention to detail and excellent organizational skills.Great communication skills both oral and written.Proficient in reservation systems and softwareTo apply, send your resume to the Email provided with the position title as the subject.

RESPONSIBILITIES

Task Management - Manage tasks through the company working/task platform, ensuring timely reservations and follow-ups. 2. Flight Booking - Handle all bookings for both domestic and international flights and trainsSystem Updates- Enter and update all booking information on the company system.Voucher Management - Follow up on booking vouchers and auto- release timelines.Client Requests - Ensure clients' special requests, especially for accommodation and room specifications, are accurate and fulfilled. 6. Guest Services - Make provisional bookings for guests across various servicesSafari Coordination - Brief tour leaders before safari departures.

REQUIRED SKILLS

Travel planning and reservations (leisure, business), Customer support, CRM systems, Verbal communication, Dealing with difficult people

REQUIRED EDUCATION

Diploma, Associate's degree