Senior Office Administrator - WASREB

The Water Services Regulatory Board (WASREB) is the national regulator for water and sanitation services. Established under Sections 70 and 72 of the Water Act,
2016 (No. 43 of 2016), its principal objective is to protect consumers’ interests and rights in the provision of water services.
Pursuant to Section 72(1)(b) of the Water Act, 2016, WASREB’s regulatory mandate is organised around four primary operational pillars: economic regulation, standards setting and enforcement, consumer protection, and inclusive development.
The Board undertakes economic regulation by evaluating and approving cost-reflective water and sewerage tariffs, thereby supporting the financial sustainability of Water Service Providers (WSPs) while maintaining affordability. It also sets and enforces national standards by licensing WSPs, establishing key performance indicators (KPIs), and monitoring compliance across all 47 counties.
To safeguard the public interest, the regulator maintains robust dispute-resolution mechanisms for addressing consumer complaints and audits utility performance. In advancing the socio-economic agenda, it issues targeted regulatory guidelines and coordinates financing strategies to progressively expand infrastructure and ensure equitable access to basic water services for marginalised, rural, and low-income urban communities.
In addition, the Board maintains a national database and information system on water services, reports annually to the public, and advises on related matters.
To strengthen our capacity, Board wishes to recruit qualified and dedicated staff to fill the following vacant positions:
Job Descriptions and Specifications
Senior Office AdministratorWASREB Grade 6
Job Description
Duties and responsibilities at this level will entail:
(i) recording dictation in shorthand and transcribing it in typewritten form;
(ii) typing from manuscripts;
(iii) processing data;
(iv) coordinating the management of e-office;
(v) ensuring security of office records, documents and equipment;
(vi) operating office equipment;
(vii) attending to visitors/clients;
(viii) management of office protocol;
(ix) managing office petty cash;
(x) handling telephone calls and appointments; and
(xi) undertaking any other secretarial duties that may be assigned.
Job Specifications
For appointment to this grade, an officer must have:
(i) At least six (6) years’ relevant work experience, three (3) of which should have been in the grade of Office Administrator I or in a comparable position;
(ii) Bachelor’s degree in any of the following disciplines: Secretarial Studies, Business and Office Management or its equivalent qualification from a recognized institution;
OR
(iii) Bachelor’s degree in social sciences plus a Diploma in Secretarial Studies from a recognized institution;
(iv) Proficiency in computer application skills from a recognized institution; and
(v) Shown merit and ability as reflected in work performance and results.
How to Apply:
All applications must be accompanied by a copy of the National Identity Card, detailed Curriculum Vitae and copies of all relevant academic and professional certificates and should be addressed to:
The Chief Executive Officer,
Water Services Regulatory Board,
P.O. Box 41621- 00100,
Nairobi
Further details regarding the requirements for the vacancies can be found on the Board’s website www.wasreb.go.ke.
All applications accompanied by a detailed Curriculum Vitae and copies of all relevant academic and professional certificates should be addressed to:
The Chief Executive Officer
Water Services Regulatory Board
P.O. Box 41621- 00100
Nairobi.
To be received not later than 23.59 hours on Monday 16th November, 2026 the applications should be submitted only through electronic means.
They should be sent via www.wasreb.go.ke through the vacancy’s portal; with only ‘POSITION APPLIED FOR’ as the subject line.
WASREB is an equal opportunity employer and encourages applications from persons with disabilities, youth, minorities, marginalised communities and other
under-represented groups."
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