Spa and Wellness Manager

ABOUT THE COMPANY

An MGallery signature hotel where nature meets sophistication and the vibrant essence of Nairobi's cultural and social scene.

JOB SUMMARY

QualificationsThe Successful candidate will have:4 years+ managing a luxury hotel spa Flexibility – this is a full-time role, flexibility and shift work is required.A real understanding of hotel operation.Ability to work on own initiative.Excellent communication skills with excellent spoken & written English.Outgoing, bubbly and confidence in dealing with a range of customers.Previous experience in a similar role in a 4/5 star.A structured and organized approach to work planning.

RESPONSIBILITIES

Establish and maintain the highest standards of etiquette and service in all guest and staff interactions.Execute Spa & Wellness objectives across operations, finance, people management & marketing.Direct and lead the day to day Spa operation ensuring all standards are followed.Train, and manage a team of dedicated spa professionals, fostering accountability and alignment with business goals.Monitor daily activities, address issues promptly, and continuously strive for excellence.Stay updated on spa services, pricing, schedules, specials, and competitor offeringsLead by example, demonstrating proper etiquette and professionalism at all times.Communicate housekeeping and maintenance needs, ensuring prompt action.Support team members in all aspects of the business operation.Ensure team members are familiar with all areas of the Spa & Wellness operation, including product knowledge and retail sales.Assist in the recruitment, development and training of all Spa & Wellness team members.

REQUIRED SKILLS

Massage, Customer service, Customer comfort and safety, Manicure and pedicure

REQUIRED EDUCATION

Diploma, Associate's degree