Tech Ops and Systems Lead role

Job Description

Location: Tanzania
Salary: Ksh. 120,000

Job Purpose
Talent Grid Africa, on behalf of their client in the beauty, skincare, and wellness industry, is looking for
a dynamic, enthusiastic, hands-on and highly technical Tech Ops and Systems Lead . The Tech
Ops and Systems Lead will own and maintain the entire back-end engine of Uncover across E-
commerce, ERP, WMS, Whats App Commerce, 3PL, and all internal IT systems. Ensure every platform
runs reliably, syncs accurately, and scales cleanly as the business grows. This is a hands-on technical
role focused on integration, automation, system health, and operational excellence.

Key Responsibilities
 Own back end architecture across Shopify, Sukhiba, ERP, WMS, accounting systems, WhatsApp
Commerce, and 3PL tools.
 Maintain all data flows, syncs, callbacks, and APIs powering the D2C and operations stack.
 Ensure platform stability, clean deployments, and minimal downtime.
 Serve as the technical owner for all back end vendors and platforms.
 Lead debugging, maintenance, log reviews, and escalation management.
 Ensure fast turnaround on incidents through strong vendor follow-up.
 Maintain SKU, order, customer, and inventory accuracy across all connected systems.
 Own historical data migration, cleanup, and ongoing hygiene.
 Prevent data drifts by establishing stable monitoring and validation rules.
 Maintain backups, access control, permission management, and cybersecurity protocols.
 Oversee IT systems including laptops, email accounts, networks, and SaaS licenses.
 Ensure robust documentation, audit trails, and secure system practices.
 Build and maintain monitoring dashboards, automated alerts, and back-end scripts to reduce
manual work and prevent failures.
 Ensure clean, accurate data pipelines and own the D2C master dashboard and reporting
infrastructure.
 Provide clear weekly visibility into system health, risks, and key incidents.

 Partner with Product Growth Manager to enable smooth feature rollouts and backend support
during launches.
 Align with CX, Operations, Finance, and D2C on back end needs and system improvements.

Qualifications
 Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a
related technical field.
 Proven experience managing backend systems across eCommerce, ERP, WMS, and related
platforms.
 Strong knowledge of APIs, integrations, data synchronization, and system architecture.
 Experience managing technical vendors and third-party platforms.
 Demonstrated ability to troubleshoot system errors and manage incident resolution.
 Strong understanding of data integrity, system reliability, and operational monitoring.
 Ability to manage deployments and backend updates efficiently.

How to Apply:
Interested candidates who meet the above criteria are invited to submit their CVs to
jobs@talentgridafrica.com

Only shortlisted candidates will be contacted