Tour Reservations
BOBU AFRICA LIMITED
4 days ago
Job descriptions & requirements
ABOUT THE COMPANY
An Innovative African Travel and Lifestyle Brand，We hope to reacquaint people with the wholistic African experience through our media, travel and lifestyle products.
This is a starting company, but run to the future!
JOB SUMMARY
QualificationsBachelor's degree or Diploma in Tourism, Hospitality, or a related field.1-3 years of experience in reservations for a safari tour company and tour operations.Strong communication and problem-solving skills.Proficiency in Microsoft Office and familiarity with booking systems. Attention to deatail, multitasking ability, and customer-first approach.Knowledge of East Africa destinations is a plus.To apply, send your CV to the Email provided.
RESPONSIBILITIES
Process and confirm reservations for flights, hotels, and activities.Liaise with hotels, airlines, and service providers to ensure availability and smooth delivery.Issue hotel vouchers, itineraries, quotations, invoices, and booking confirmations.Assist the sales team in creating itineraries based on client needs.Address booking changes, cancellations, special requests, and emergency support.Collaborate with Sales, Operations, and Finance teams to align bookings with company processes.Keep up-to-date digital and physical files for all reservations and related documents.Monitor service standards, gather feedback, and help improve the process.Support training of interns and team members; attend FAM trips and share destination insights.
REQUIRED SKILLS
Travel planning and reservations (leisure, business), Industry standards, Customer service, Office administration, management
REQUIRED EDUCATION
Bachelor's degree
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