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3 weeks ago

Job Summary


Job Description/Requirements

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide for you and your family Learning programs through our Academies designed to sharpen your skills Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Career development opportunities with national and international promotion opportunities. The sky is your limit

What you will be doing:

Assist guests regarding menu items in an informative and helpful way. Have full knowledge of beverage lists and promotions, menu items and preparation methods.Speaks passionately and informatively about the offerings.  Follow all safety and sanitation policies when handling food and beverage.

Sets up and tear down service stations.

Taking table orders for all food and beverage from the guests and serve in a professional and positive manner. 

Provides service within Fairmont and Hotel Standards 

Fosters a welcoming culture. 

Crisp, Efficient Food and beverage service with excellent rapport building – provides an experience, not just a meal. 

Cash Handling 

Tailors Service flow to the diner’s needs 

Review daily reports, arrival, VIP, group following up on action items. 

Aware of all business within hotel on a daily basis and able to guide guests accordingly. 

Work behind the bar as bar server on occasions, and to supervise the smooth running of the outlet. 

Attend to all guest requests, being constantly aware of anticipating guests needs. 

Ensure smooth running of each table. 

Help to ensure the smooth running of all guests requirements and needs on each table. 

Clear away any used crockery, cutlery etc. 

On occasions, be allocated to the buffets to check for replenishment, cleanliness and respond to guest requests.


Your experience and skills include:

Minimum 1 year experience in Food and Beverage preferably at a luxury property 

An operational knowledge and proficiency in Point of Sale System an asset 

Excellent written/verbal communication and interpersonal skills

Strong guest service orientation 

Able to balance a variety of conflicting priorities while providing guest service

Strong interpersonal and problem solving abilities. Ability to work well under pressure in a fast-paced environment. Ability to work cohesively and collaboratively as part of a team.

Additional Information

Your team and working environment:
Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be Nairobi's finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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