Workflow Manager

ABOUT THE COMPANY

We specialize in planning and leading safaris anywhere in Africa. We also provide logistics supports to research expeditions, as well as marketing and translation services to African business wishing to enter the growing Russian tourism market.

JOB SUMMARY

We are seeking a highly proactive, detail-obsessed Workflow Manager to take full ownership of internal task flow across the company. This person ensures every task is assigned clearly, completed on time, monitored daily, and escalated when necessary. The ideal candidate is independent, solution-oriented, and does not wait for instructions. They identify problems before anyone else notices them and propose improvements based on data and observation.The Workflow Manager will have three areas of competency: task workflow management, employee support and relations, and basic technical support.

RESPONSIBILITIES

Location: Nairobi OfficeReports to: CEO & CFODepartments Overseen: Reservations, Accounting, Operations (cross-department workflow)Key ResponsibilitiesOversee all internal workflow between Reservations, Accounting, Operations, and Sales.Assign tasks to specific individuals and enforce deadlines.Track daily productivity and task completion for each employee in Nairobi.Produce reports on speed, accuracy, workload, and delays.Identify inefficiencies and proactively recommend process improvements.Maintain a real-time task board and ensure transparency of all active work.Lead implementation of new SOPs, systems, and workflow improvements.Escalate chronic issues or bottlenecks, supported by clear data.Ensure high levels of accuracy and speed in a fast-paced service environment.Confidently work with software (including Google Docs) and conduct introductory training sessions, teaching employees how to use these tools.Strong technical literacy with the ability to independently troubleshoot common office IT issues (computers, printers, networks, etc.) without relying on external support.Introduce new employees to all departments and staff, ensuring proper integration into the team.Schedule meetings, appointments, and company events.Ensure new employees receive all necessary equipment by coordinating delivery of tools, technology, and materials and confirming everything is set up.Assign the appropriate person responsible for onboarding new employees.Manage employee relations and resolve staff-related issues.Foster a positive workplace culture and address employee concerns.Required Skills5+ years in workflow management, operations, service delivery, or similar roles.Demonstrated ability to manage multi-department processes.Strong analytical and reporting capabilities.Exceptional organizational skills and attention to detail.Assertive communication style combined with professionalism.Strong ability to enforce accountability and maintain urgency.Ability to work independently with minimal oversight.Experience with different task managers and CRM systems is an advantage.Personal QualitiesHighly proactive; takes initiative without being prompted.Solutions-driven and process-oriented.Strong leadership presence.Calm, logical, and composed even under pressure.Consistent, reliable, and disciplined.

REQUIRED SKILLS

Reporting, Word processing and office software, Document and archive management, Operative planning, Office administration, management, Planning, Prioritization, Time management, Project management, Office tools: Word, Excel, Outlook

REQUIRED EDUCATION

Bachelor's degree