Full time customer service & support Jobs in Kenya
Full Time Customer Service & Support Jobs in Kenya
The customer service and support sector currently has 57 job vacancies, suggesting a steady demand for professionals in this field. Roles such as COLLECTIONS AGENT are among the most common opportunities available. While most positions are based in Nairobi, there may be chances for remote work as well. This sector offers a diverse range of opportunities for those interested in pursuing a career in customer service and support.
Salary & Benefits
Salaries for customer service and support full-time jobs vary, with most positions offering a salary in the KSh less than 15,000 band. Entry-level roles typically fall within this range, while senior roles can reach up to KSh 30,000 - 45,000, reflecting the potential for advancement. Employees in this field often enjoy common benefits such as high commissions, competitive base salary, and flexible hours, enhancing the overall compensation package.
Skills & Experience
For those pursuing a career in customer service and support, a diploma is the most common requirement, with bachelors also accepted by many employers. Proficiency in tools such as CRM systems and Excel is highly advantageous. Employers highly value soft skills, with communication, problem-solving, and attention to detail being particularly sought after. Most roles ask for 2 years, with a good portion requiring 3 years as well. Employment typically occurs at the mid level, highlighting opportunities for growth and skill enhancement over time.
Key Responsibilities & Tasks
In junior or entry-level roles, employees are often tasked with responding to customer queries, responding to customer inquiries, and data entry. These positions require a proactive approach to handling customer interactions and ensuring data accuracy.
Industries & Companies
The top industries actively recruiting include retail, fashion & FMCG (14% of listings), banking, finance & insurance (14%), and IT & telecoms (10%). Employers like BrighterMonday Consulting, WORK GLOBAL CAREERS LIMITED, and Brites Management Services Limited are leading the charge in hiring efforts. Notably, the demand is distributed across several sectors, demonstrating a balanced interest in customer service roles across different industries.
JAWABU HR CONSULTANCY SERVICES LIMITED
Customer Service & Support
1 week ago
A fast-growing Renewable Energy and Energy Storage Company is expanding its operations in Kenya and is seeking a reliable, organized, and safety-conscious Warehouse Keeper / Forklift Operator to support our warehouse operations. This role is ideal for an experienced warehouse professional with proven forklift operating
Pam Nail Art
Customer Service & Support
1 week ago
A Salon Customer Care representative is responsible for creating a positive experience for clients by providing friendly and professional service. Key duties include welcoming customers, scheduling appointments, answering phone calls and messages, handling inquiries and complaints, processing payments, maintaining customer records, promoting salon.
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POWERVISION CONSULTANCY
Customer Service & Support
1 week ago
Our client a leading supplier of Ready-Mix Concrete and construction materials, is seeking to recruit a highly experienced, commercially minded, and customer-focused professional to join our team as a Commercial & Customer Service Manager. Send application to jobs@powervision.co.ke
AFRICAN LABOUR SOLUTIONS
Customer Service & Support
1 week ago
General Purpose Our client, a medical clinic, is seeking to hire a Customer Experience & Billing Assistant who will be responsible for managing patient interactions, maintaining accurate records, and ensuring smooth billing processes.
2 weeks ago
Zevra Gray Limited is seeking a proactive, customer-focused Customer Service Agent to support users of our digital lending platform. The successful candidate will be responsible for assisting customers throughout their lending journey, resolving inquiries, handling complaints, providing product information, and ensuring an excellent customer exp
Studio Twenty Two Agencies (ABELA) LIMITED
Customer Service & Support
2 weeks ago
We are seeking a detail-oriented and customer focused sales cashier to join our team. The ideal candidate will combine prior sales experience with a relevant degree to bring analytical and relationship building skills to the retail floor. In this role you will be the final point of contact for our customers.
2 weeks ago
We are looking for a creative and technically proficient Photographer to join our creative team. In this role, you will be responsible for producing high-quality visual content that brings our clients' brands to life.
VIKMAC AJIRALINK AGENCY LTD
Customer Service & Support
2 weeks ago
The Supermarket Worker supports the daily operations of the supermarket by assisting customers, stocking shelves, organizing products, maintaining cleanliness, and ensuring excellent customer service.
Early Hr Consultants
Customer Service & Support
2 weeks ago
Our client, an online and offline betting company is looking for Customer Service/Telesales personnel, who will be responsible for client relationships, as well as tele calling new and prospective clients.
Futureinno Digital Tech Limited
Customer Service & Support
3 weeks ago
As an Outbound Sales Representative, you will drive customer acquisition through a combination of voice calls and digital channels (WhatsApp & SMS). Your primary objective is to guide potential customers to download our official app and complete the registration process. The core KPI for this role is "Valid App Registrations." You must strictly adh
Futureinno Digital Tech Limited
Customer Service & Support
3 weeks ago
The role of telephone-based debt collection offers significant growth potential; it effectively hones communication, negotiation, and persuasion skills, enabling job seekers to rapidly master efficient communication techniques and enhance their overall capabilities in conflict resolution and client interaction.
STOCKFLOW LTD
Customer Service & Support
3 weeks ago
Own the customer experience at Stockflow - guide every shop owner from sign-up to success, drive activation, and turn free trials into loyal subscribers. Grow into a customer success leader as we scale.
JAWABU HR CONSULTANCY SERVICES LIMITED
Customer Service & Support
3 weeks ago
We are seeking a dedicated, responsible, and highly organized Motorcycle Driver & Document Handler to join our team. The successful candidate will be responsible for the timely delivery and collection of documents, supporting office administrative functions, assisting with stock and goods verification, and ensuring efficient communication .
Pre-Funk Beverages Ltd
Customer Service & Support
3 weeks ago
Assistant Sales Representative – Alcohol Wholesale
Tōji Spa
Customer Service & Support
4 weeks ago
HIRING FOR A LUXURY FIVE-STAR SPA – MOROCCAN BATH & MASSAGE SPECIALIST - Saudi Arabia Employment Details: • Job Title: Moroccan Bath & Massage Specialist • Location: Khobar, Saudi Arabia • Monthly Salary: SAR 1,600 up to SAR 2,200 (Approx. USD $425 – $585 / KES 55,000 – 76,000) • Working Days: 6 days per week
KEITH INTERIORS (K) LIMITED
Customer Service & Support
4 weeks ago
This is not a typical PA, receptionist, or administrative role. We are looking for an individual who can serve as an extension of the CEO, confidently engaging clients, coordinating teams, driving business development, supporting operations, and ensuring the smooth running of the company in the CEO’s absence.
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