Assistant Property Manager

The ideal candidate will support the daily operational tasks of the property management department by performing administrative work, following up on tenant payment obligations, viewing properties for new client uptake, inspecting properties for condition compliance, coordinating maintenance updates with landlords and above all ensuring excellent customer relationship management.

Key Responsibilities

• Deputize the Property Manager.
• Supervise Field Managers.
• Actively engage in business development activities in liaison with the property manager and the Quality Control and Valuations Manager.
• Maintaining an excellent customer service relationship with landlords, tenants, and co-workers.
• Stay on the cutting edge of market conditions, trends and product knowledge, competition while ensuring the same strength is with the co-workers.
• Ensure timely collections of all rent, service charges, and utility bills.
• Oversee and direct efforts to maximization of rental income and high occupancy through sales and marketing plans.
• Adhere to the Standard Operating Procedures.
• Prepare and deliver all legal and formal notices by state law and company standards, including but not limited to late notices, change-in-term notices, and lease violations.
• Resolve landlord and tenant complaints and direct pertinent issues and matters to the Property Manager.
• Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evections or another legal proceeding; ensure all evictions and legal proceedings are followed through to completion.
• Assist and ensure all customer complaints are handled promptly and appropriately.
• Participate in planned resident activities.
• Management of tenancies from onboarding/lease to tent exit/move-out in liaison with field managers.
• Liaising with field managers and landlords for timely and successful completion of maintenance requests.
• Letting vacant units or spaces Inspecting property conditions and coordinating maintenance activities Manage budgets, accounts, rent collections, and tenant notices
• Create and distribute marketing materials to attract new tenants.
• Report any problems or issues to the property manager.
• Other tasks or duties as assigned by the supervisor.

Qualifications

• A Bachelor of Commerce Degree or another business degree from a recognized university.
• A Bachelor’s degree in Real Estate will be an added advantage.
• Proven work experience as an Assistant Property Manager or similar role
• KCSE mean grade C+ or above
• Fluent in spoken and written English.
• Computer literacy; working knowledge of MS Office suite
• Ability to operate and understand personal computer functions and company utilized software packages.
• Excellent communication skills, both verbal and written.
• Strong organizational and time management skills with the ability to prioritize wisely.
• Good customer relationship management skills.
• Excellent interpersonal and conflict resolution skills.
• Good understanding of basic accounting practices.
• Knowledge of on-site maintenance requirements, including dealing with vendors and contractors.
• Must have a valid driver’s license.