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3 weeks ago

Job Summary

The SACCO Branch Manager is responsible for overseeing all activities of the branch, ensuring the protection of the company's interests, driving business growth, and maintaining excellent operational standards. This role involves coordinating with assistant managers and sales agents to recruit new members, managing daily activities, ensuring timely loan disbursements and repayments, maintaining accurate documentation, and leading the branch to achieve its growth objectives.

  • Minimum Qualification : Diploma
  • Experience Level : Mid level
  • Experience Length : 2 years

Job Description/Requirements

Branch Operations Management:

  • Oversee all daily operations of the branch to ensure efficiency and effectiveness.
  • Ensure the branch complies with all SACCO policies, procedures, and regulatory requirements.
  • Implement strategies to enhance operational performance and service delivery.


Business Development:

  • Drive the growth of the branch by developing and executing effective business development strategies.
  • Coordinate with assistant managers and sales agents to identify and recruit new members.
  • Establish and maintain relationships with members, partners, and other stakeholders to promote the SACCO’s services.


Sales and Marketing:

  • Lead sales agents in achieving their targets through motivation, training, and support.
  • Develop and implement marketing campaigns to attract new members and retain existing ones.
  • Monitor market trends and competitor activities to identify opportunities for growth.


Loan Management:

  • Oversee the loan application and disbursement process to ensure it is conducted in a timely and compliant manner.
  • Ensure all loans are disbursed with proper documentation and adherence to the SACCO’s lending policies.
  • Monitor loan repayments and take action to mitigate default risks.


Financial Management:

  • Prepare and manage the branch budget to ensure financial targets are met.
  • Monitor branch financial performance and report on key metrics to the Management.
  • Ensure accurate and timely financial reporting and record-keeping.


Staff Management and Development:

  • Lead, mentor, and develop branch staff to enhance their performance and career growth.
  • Conduct regular performance evaluations and provide feedback and coaching.
  • Foster a positive and productive work environment.
  • Reporting and Communication:
  • Report to the Management on day-to-day activities, branch performance, and any issues or opportunities.
  • Ensure effective communication within the branch and with other branches or head office as needed.
  • Prepare regular reports on branch operations, sales, and financial performance.


Compliance and Risk Management:

  • Ensure all branch activities comply with regulatory requirements and SACCO policies.
  • Identify and manage risks associated with branch operations and member activities.
  • Implement and monitor internal controls to safeguard the SACCO’s assets.


Qualifications and Experience:

  • Diploma, Bachelor’s degree in Business Administration, Finance, or related field.
  • Minimum of 2 years of experience in a similar role within the financial services sector, preferably in a
  • SACCO or cooperative.
  • Proven track record in business development and branch management.
  • Strong understanding of SACCO operations, loan management, and financial principles.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in using financial software and MS Office applications.


Key Competencies:

  • Strong leadership and team management skills.
  • Strategic thinking and problem-solving abilities.
  • Excellent organizational and multitasking skills.
  • High level of integrity and commitment to ethical practices.
  • Ability to work under pressure and meet deadlines.


How to Apply:

Interested candidates should submit their resume and a cover letter outlining their qualifications and experience

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