Business Support Executive (Must have strong business analysis skills)

Job Summary

The person will play an integral role in the CEO’s office by providing world class executive support to the CEO. He/she will be the liaison between the CEO and the other departmental heads and will perform a wide variety of duties that are critical to ensuring smooth and seamless business communication and reporting of business performance.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description/Requirements

Reports to: Chief Executive Officer

Key Responsibilities

1. Perform business management and board reporting through:

•    Assisting in the consolidation of the overall business and reporting on strategy implementation on monthly basis for management reviews.
•    Coordinating and consolidating business plans prepared by the Executive Leadership team.
•    Preparing the action log for fortnight EXCO meetings and making follow ups for action implementations and updates; Preparing minutes and follow up action emanating from periodic performance meetings.
•    Interacting with departmental heads to determine reports requirements and recommend improvements, where necessary.
•    Tracking periodic and ad hoc business performance and preparing management performance reports; highlighting variances in relation to the set strategy and proposing recommendations.
•    Championing ad hoc key complains reports.
•    Consolidating data and preparing competitor analysis on quarterly basis.
•    Consolidating periodic board reports timely as per the board calendar.

2. Assist in planning and budgeting by:
•    Coordinating annual budget build-up in collaboration with the finance team and the departmental heads.
•    Work with the finance team to ensure there is a budgetary control process in each stage of the business operation and business decision.

3. Provide administrative support through:
•    Proactively managing the CEO’s calendar planning and scheduling meetings, conferences, teleconferences, and travel and keeping him well informed of upcoming commitments and responsibilities to ensure smooth day-to-day engagements.
•    Be the liaison for smooth communication between the CEO and the executive team; Support the CEO, Executive Leadership Team and Board of Directors as required with setting up meetings, drafting agendas, taking minutes at meetings, circulating papers, when required.
•    Routing and possibly pre-reading CEO’s correspondence; draft letters and documents; collecting and analysing business-related information; preparing presentations and initiating telecommunications as and when required.
•    Coordinating with the administration team the CEO’s travel arrangements, processing expenses, visa applications, and provision of hospitality to visitors; oversee the cleanliness and orderliness of the CEO’s office.
•    Maintaining the CEO’s office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating and recommending new office products.
•    Manage the CEO’s office files and filing (both electronic and hard copy), archiving or disposal of documents as appropriate.
•    Ensuring CEO’s office assets are in good working condition; coordinating the scheduling of preventive maintenance within agreed timelines; troubleshooting malfunctions where possible; coordinating repairs with the relevant team; evaluating and recommending new equipment.

4. Handle special projects and any other official duties as directed by the CEO.


•    Undergraduate degree in a business-related course preferably in commerce, accounting or statistics.
•    CPA/ACCA/CFA/ICMA or certification in project management is added advantage.
•    At least 4 years of work experience in business performance reporting plus project management.
•    Proficiency with Microsoft Office, particularly, MS Word, MS Excel and Ms PowerPoint.
•    Strong analytical skills with excellent problem-solving skills.
•    Strong verbal and written communication skills and exceptional presentation skills.
•    Exceptional organizational skills and impeccable attention to detail.
•    A high degree of professionalism and the ability to maintain confidence and discretion at all times.
•    Flexible and adaptable.
•    Strong in influencing and negotiating and in stakeholder management

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