Job Summary

The Field Interviewer is responsible for conducting respondent interviews accurately and in a professional manner.

  • Minimum Qualification: Certificate
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

IMPORTANT
Only applications received via BrighterMonday will be considered. Any phone calls, emails or other types of canvassing may lead to your application being disqualified.
Please do not apply if you do not meet the minimum requirements set out below.

Position Title:    Field Interviewer
Division:    CI&I Operations
Reports to:    Field Supervisor
Staff Reporting to Position:    Not Applicable

OVERVIEW:
The Field Interviewer is responsible for conducting respondent interviews accurately and in a professional manner. Nielsen data collection methods vary by country and project, but include Face-to-Face or Telephone interviews. Field Interviewers must follow standard procedures at all times and adhere to specified project requirements and timing.
➢    Working Week: Minimum 4 hours/Maximum 8 hours per day depending on project
➢    Location: 

REGION:
NAIROBI WEST

COUNTY:
NAIROBI WEST
KIAMBU

REGION:
NAIROBI EAST

COUNTY:
NAIROBI EAST
MACHAKOS
KITUI
MAKUENI
KAJIADO

REGION:
CENTRAL

COUNTY:
MURANGA
NYERI
NYANDARUA

REGION:
COAST SOUTH

COUNTY:
MOMBASA
KWALE

REGION:
COAST NORTH

COUNTY:
KILIFI

REGION:
RIFT VALLEY CENTRAL

COUNTY:
UASIN GICHU
NANDI
BOMET
NAKURU
KERICHO

REGION:
RIFT VALLEY NORTH

COUNTY:
WEST POKOT

REGION:
RIFT VALLEY SOUTH

COUNTY:
NAROK

REGION:   
NYANZA NORTH

COUNTY:
KISUMU
SIAYA

REGION:   
NYANZA SOUTH

COUNTY:
HOMABAY
KISII
MIGORI
NYAMIRA

REGION:   
WESTERN

COUNTY:
BUNGOMA
KAKAMEGA
BUSIA
MERU
EMBU

REGION:   
EASTERN  NORTH

COUNTY:
ISIOLO

REGION:   
NORTH EASTERN

COUNTY:
GARISSA

CORE COMPETENCIES AND EXPERTISE:
●    Basic understanding of the interview process; previous interviewing experience would be an advantage
●    Strong communication; good “people skills” and a pleasant manner
●    Organized and reliable; strong work ethic and highly motivated
●    Detail-oriented; able to easily follow project instructions and field procedures
●    Thorough understanding of the related Nielsen SOPs and fieldwork standards
●    Good command of local language(s) (verbal and written); good command of English (verbal & written) would be an advantage
●    Clean, professional appearance with a clear speaking voice
●    For CAPI/CATI Interviewers: Computer literacy and accurate keyboard skills

KEY RESPONSIBILITIES:
Required Training:

●    ESOMAR Code of Practice (portions relating to interviewing standards)
●    Nielsen Code of Conduct
●    Privacy Act (as it relates to market research and local country)
●    Nielsen’s data collection process as outlined in the Quantitative Data Collection SOP
●    Health and safety requirements per the Field Personnel Security Measures SOP
●    BASES Data Collection SOP (if applicable)
●    Individual Level Data & Project Material Retention SOP
●    Interviewer Induction Training on CDAR
●    Methodology-specific training (e.g., Door-to-Door, Central Location, Mystery Shopping, etc.)
●    All interviewing-related support forms, including those on CDAR (e.g., Call/Contact Sheets, Project Forms, Timesheets, etc.)

Project Management:
●    Conduct interviews in a professional manner and record respondent information and responses accurately
●    Understand the requirements of each assigned project including the questionnaire, survey method and support forms
●    Execute interviews according to Nielsen standards and project requirements
o    Comply with all confidentiality and security requirements
o    Make proper introductions when contacting/screening people for a project
o    Read the questionnaire script exactly as written
o    Ensure all responses and outcomes are recorded truthfully and accurately
o    Make every effort to achieve and adhere to assigned project quotas
o    Ensure interviewing starts and finishes on the specified dates to meet delivery schedules
o    Carry out all interviews during the standard hours of interviewing
o    Return all survey materials to the Field Supervisor at the end of a project (or as requested)
o    Respond to queries in a timely manner
o    Face-to-Face interviews: Ensure ID badge is current and displayed at all times
●    Computer Assisted Personal Interviews (CAPI): Fully understand how to use and care for the mobile device, including maintaining a usable battery level and syncing the data after interviewing (or as requested)
●    Pen and Paper Interviews (PAPI): Submit completed questionnaires to Field Supervisor as per required schedule
●    Pen and Paper Interviews (PAPI): Ensure all written information and coding of responses is legible and neat

General:
●    Conduct all interviews and respondent interactions in a professional and courteous manner, leaving respondents with a positive view of Nielsen
●    Dress appropriately for the interviewing environment
●    Foster honest, two-way communication with End to End Coordinators and Field Supervisors, as well as with other project resources and teams
●    Communicate the following to Field Supervisor in timely and objective manner:
○    Concerns regarding training and/or project requirements
○    Non-project related queries/issues of concern
○    Work-related incidents, including security incidents
●    Accurately estimate time, expenses, KMs/mileage, etc.

Important Safety Tips

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