HUMAN RESOURCES MANAGER

Company: Family Media

Position: Human Resources Manager
Location: Nairobi, Kileleshwa, Kenya
Reports to: Managing Director / Senior Management

About Family Media

Family Media is seeking an experienced and proactive Human Resources Manager to provide strategic and operational leadership of its HR function. The successful candidate will play a key role in strengthening people management practices, driving organisational performance, and ensuring effective HR operations across the business.

Role Purpose

The Human Resources Manager will be responsible for leading and managing the full HR function, ensuring that people strategies, policies, and processes support the organisation's business objectives. The role requires someone who can balance strategic HR leadership with hands-on execution, independently managing the HR department while fostering a culture of accountability, performance, employee engagement, and continuous improvement.

Key Responsibilities

1. HR Strategy and Leadership

Develop and implement HR strategies aligned with the organisation's business objectives.

Lead the HR function, providing guidance and support to management on people-related matters.

Identify opportunities to improve HR processes, systems, and organisational effectiveness.

Support organisational development and change management initiatives.

2. Recruitment and Talent Management

Oversee the end-to-end recruitment and selection process to attract and retain the right talent.

Coordinate employee onboarding, induction, and integration.

Develop and implement talent development, succession planning, and employee retention initiatives.

Identify training needs and coordinate employee learning and development programmes.

3. Performance Management and Employee Development

Establish and maintain effective performance management systems.

Drive a performance-oriented culture through clear KPIs, regular reviews, coaching, and accountability.

Support managers in addressing performance gaps and developing employee capabilities.

Monitor performance management outcomes and recommend improvements.

4. Employee Relations and HR Compliance

Ensure consistent implementation of HR policies, procedures, and employment practices.

Manage employee relations, disciplinary processes, grievances, and conflict resolution.

Ensure compliance with Kenyan employment laws and statutory requirements.

Provide guidance to management on employee relations matters and recommend appropriate interventions.

5. HR Operations and Administration

Oversee payroll-related HR processes, ensuring accurate and timely submission of payroll information.

Manage employee records, employment contracts, leave administration, and staff documentation.

Ensure proper administration of employee benefits and HR-related statutory processes.

Maintain accurate and confidential employee information.

6. HR Systems, Reporting and Process Improvement

Develop, review, and implement HR policies, SOPs, and operational guidelines.

Establish HR reporting structures and provide regular management reports on key HR metrics.

Monitor workforce data, employee turnover, absenteeism, recruitment, and performance trends.

Drive continuous improvement and efficiency in HR processes.

Key Qualifications and Experience
Bachelor's degree in Human Resource Management, Business Administration, or a related field.
Professional HR qualification, preferably CHRP (K), or equivalent.
At least 5–7 years of progressive HR experience, with several years in a supervisory or management position.
Demonstrated experience independently managing an HR function or department.
Strong knowledge of Kenyan employment legislation and HR best practices.
Experience in recruitment, performance management, employee relations, payroll administration, and HR policy development.
Experience developing HR systems, policies, procedures, and reporting frameworks.Key Competencies
Strong leadership and people management skills.
Excellent communication, interpersonal, and stakeholder management skills.
High levels of integrity, professionalism, and confidentiality.
Strong decision-making, problem-solving, and conflict-resolution abilities.
Ability to influence management and engage confidently with employees at all levels.
Strong organisational, analytical, and administrative skills.
Ability to work independently, prioritise competing demands, and deliver results in a fast-paced environment.