Medical Service Coordination Assistant
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Job summary
As a Medical Service Coordination Assistant, you will support the full lifecycle of healthcare referral management from intake and provider matching to communication and documentation. This role plays a critical part in ensuring that patients receive timely and appropriate care by supporting the administrative and logistical processes behind health
Min Qualification:
Bachelors
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - Afternoon Shift
Applicant Location:
Nairobi, Kenya
Job descriptions & requirements
Bachelor’s degree from an accredited university
Patient Care Coordination and Case Management
Data Management and Documentation
Skilled in Microsoft Office Applications
Communication and Interpersonal Skills
Critical Thinking and Problem Solving
Time Management and Organization
- Process incoming healthcare service referrals by reviewing patient needs and aligning them with appropriate providers based on service type, location, availability, and capacity.
- Facilitate communication between referring organizations, service providers, and internal teams to confirm care arrangements, provide updates, and ensure clarity throughout the coordination process.
- Track and manage referral statuses from intake to completion, maintaining oversight of deadlines, progress updates, and any changes in care delivery plans.
- Maintain accurate and confidential records of all healthcare referrals, communications, and service outcomes in accordance with regulatory and organizational standards.
- Utilize electronic medical record (EMR) systems and other healthcare software platforms for data entry, case tracking, and provider information management.
- Assist with verifying provider qualifications, service capabilities, and availability to maintain a responsive and compliant provider network.
- Execute assigned tasks using detailed checklists and structured workflows to ensure consistency, quality, and regulatory compliance in all service coordination activities.
- Use Microsoft Office Suite (Word, Excel, Outlook) to generate documentation, maintain trackers, and communicate with stakeholders.
- Apply high attention to detail to all aspects of coordination work, particularly in the management of patient information, service documentation, and data accuracy.
- Maintain flexibility to shift priorities as needed while supporting multiple ongoing patient care cases in a dynamic healthcare environment.
- Demonstrate professional, empathetic, and clear communication in all patient- and provider-facing interactions.
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