Operations and Administration Officer

Job Summary

The Operations & Administration Officer reports to the Operations manager and is responsible for providing effective and efficient operation services to the organization.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

DEPARTMENT/TEAM: Operations & Administration
REPORTS TO: Operations Manager

Duties and Responsibilities

Class Management

o Ensuring availability of training materials
o Notification to our service providers (trainers, catering services etc.) of scheduled classes.
o Ensuring that the services provided by our service providers are as per Harmony’s services specifications in the quality manual.
o Appointing and managing the service providers
o Scheduling classes
o Confirming classes
o Reviewing the course performance with course administrator and the trainer.
o Closing classes – invoicing, payment of service providers and updating of class records

Examination management
o Scheduling exams
o Manage our exams service providers
o Ensuring that the Harmony Solutions meets the exam bodies’ required specifications.
o Closing exams
o Certificate management – receiving from exam bodies and distribution to candidates

Course Administration
o Undertake administrative duties to support the efficient and effective delivery of courses
o Maintenance of associated records to ensure the best possible services are provided to students. This will include admissions, enrolments, examinations, quality assurance and review.

Human Resource and Administration
o Managing Staff Records, Supervising and Monitoring Staff Performance
o Managing personnel procedures in relation to recruitment, training, leaves and appraisals; ensuring these are properly documented, and advise on relevant policies.
o To produce and issue all offer letters and employee contracts
o To ensure all new employees paperwork is completed and relevant information provided to Payroll and other benefits providers for processing.
o To prepare induction programs for new employees to ensure smooth on-boarding process.
Any other duty that will be assigned to you from time to time



• Excellent interpersonal and organizational skills
• Excellent organizational, time management and high attention to detail.
• Proactive, highly motivated and adaptable to change, as the company and industry in which they are based is very fast paced and competitive

Qualifications & Experience
• At least a Bachelor degree, preferably in HR.
• Minimum two years’ experience, preferably in a training institution.
• Some proven management experiences.

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