Sales Administrator (Ethiopia)

Job Purpose

Talent Grid Africa, on behalf of our esteemed client, is seeking a proactive and detail-oriented
Sales Administrator to support our sales operations and business development efforts for Ethiopia.
The Sales Admin will be the backbone behind our sales team coordinating orders, managing communications, processing quotations and ensuring smooth flow from enquiry to delivery. This role ensures that sales operations are efficient, organized, and customer-centric.

Key Responsibilities
• Receive and respond promptly to incoming enquiries (email, phone, walk-ins) from customers, potential clients, and partners.
• Prepare and send quotations, proposals, sales orders, invoices and confirmations as per company guidelines.
• Maintain and update customer database / CRM system with accurate information client contacts, order history, communications, follow-ups and outstanding issues.
• Liaise between sales, warehouse/logistics, and possibly finance or operations departments to coordinate order processing, dispatch, delivery, and post-sale follow-up.
• Assist with credit control or payment follow-up (if applicable), ensuring timely collections and payment reconciliation. (Adjust based on company policy.)
• Support preparation of sales reports, regular status reports, order summaries, sales forecasts, and sales performance tracking to management.
• Provide administrative support during tenders, bids or contract negotiations, assist documentation, tender submission preparations. (If your company participates in tenders /public supply.)
• Coordinate communication with clients, handle customer inquiries and complaints, ensure high standards of customer service and follow-up.
• Support sales and marketing initiatives, coordinate scheduling of field visits, follow-ups, meetings, trainings, or product demos as assigned.
Qualifications
✓ Diploma or bachelor’s degree in Business Administration, Sales/Marketing, Health Sciences, Medical Technology or related field. A background in medical/healthcare supply is advantageous.
✓ At least 2 years’ experience in internal sales support, administration, or sales coordination preferably in medical devices, medical supplies or healthcare distribution.
✓ Strong organizational, administrative, and time-management skills; ability to multitask and manage priorities under deadlines.
✓ Excellent written and verbal communication skills; ability to correspond with clients, suppliers, and internal teams.
✓ Proficiency in MS Office (Word, Excel, Outlook) and familiarity with CRM or order-management systems.
✓ Attention to detail, accuracy in handling quotes, orders, documentation, and compliance with regulatory or quality standards (especially important in medical supply).
✓ Customer-oriented and service-driven, with ability to coordinate between multiple internal departments to ensure timely delivery and customer satisfaction.

How to Apply:
Interested candidates who meet the above criteria are invited to submit their CVs to
jobs@talentgridafrica.com
Only shortlisted candidates will be contacted