1 month ago

Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification:Diploma
  • Experience Level:Mid level
  • Experience Length:4 years

Job Description/Requirements

School Location: "The School is situated in Kamulu, along Kangundo Road stage. It is founded on Christian Values".

Customer Service /Communication
•    Managing and periodic reviewing of the student admission process.
•    Handling and Managing Stakeholder (Parents, County and Regulatory authorities etc) queries.
•    Resolving problems by conducting root cause analysis, coming up with the best solution, expediting correction or adjustment, and following up to ensure resolution
•    Maintaining solid customer relationships by handling enquiries, questions and concerns with speed and professionalism.
•    Create and maintain a customer relationship management process/structure for the school.
•    Maintain internal communication system ensuring instructional, and support personnel are kept informed of needed information.
•    Communicate as necessary with the teaching and support staff.

Operational

•    Manage day to day operational activities of the school
•    Responsible for safety at the school and quality of learning conditions and environment
•    Manage supplies (cleaning, stationery, food supplies) & ensuring meals are prepared and served on time.
•    Supervise support staff (cook, cleaners/childminders) & ensures premises clean at all times
•    Perform periodic facilities & premises inventory to ensure timely preventive maintenance is done
•    Conducts daily work-plan and daily/weekly briefing with support staff & handles conflict resolution
•    Escalate upwards to the Management issues requiring the attention of the Managing Director.

Record-keeping/Database Management

•    Prepare, create, and compose letters, reports, bulletins, and other documents for the school’s programs in conjunction with the Managing Director.
•    Answer’s routine correspondence for the school referring these to the MD before dispatch.
•    Prepare documents from rough draft, notes, recording, or oral instructions.
•    Prepare reports from confidential records and seeking MD’s sanction.

School Program Support
•    Ensure the appropriate calendars of activities are maintained for school including establishment of schedules for open day, meetings with parents and teachers, school visitors and other meetings.
•    Assist in the process of registering new students.
•    Coordinate and schedule transportation for students
•    Develop school operating procedures in liaison with the directors.
•    Oversee planning and preparing of staff meetings and workshops.
•    Ensure appropriate security and safety methods are employed within the office
•    Order supplies and equipment for school ensuring adequate re-order levels are maintained.
•    Organize and facilitate a variety of educational or social activities

Financial
•    Preparation and follow up of Quotations, Proposals, Reports
•    Processing parents uniform orders and ensuring timely delivery has been done
•    Responsible for use of petty cash
•    Prepare budgets and record expenses and gives weekly reports to the school directors
•    Manages supplier queries / Preparation of payment requests / Payment requests
•    Manage fee collection and follow up outstanding fees in liaison with the respective Head teacher/ Accountant

Qualifications
•    A Diploma / Degree in business management, administration or any related field
•    Computer literate & proficiency with Microsoft Office tools (Excel, Word, PowerPoint, Outlook)
•    At least 4 years’ experience in Office administration work / Customer Service work/ Similar school environment will be an added advantage
•    Valid certificate of good conduct

The Person must possess the following:
•    Demonstrate Christian Values
•    Work under minimum supervision
•    Creative and pragmatic in solutions
•    Organized & good planner
•    Good interpersonal and communication skills
•    Can multitask and loves to take up new challenges
•    Able to relate well with pupils, teachers and parents
•    Able to prioritize work
•    Sensitivity and understanding
•    To be flexible and open to change
•    To be thorough and pay attention to detail
•    Excellent spoken and written communication skills
•    Analytical, Methodical and well-organized
•    Fluent in English and Kiswahili
•    Takes personal grooming seriously

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