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Site Support Engineer - French Speaking

Job Summary

Our client in the ICT industry is currently looking to hire a Site Support Engineer - French Speaking.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description

Responsibilities

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk to clients through a series of actions, site visits, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals


Qualifications

  • BS degree in Information Technology, Computer Science or a relevant field
  • 5 years of experience in site support
  • Must have experience in networking, desktop, servers and mobile gadgets (smartphone/tablet etc.)
  • English, French and Swahili languages are preferred
  • Proven work experience as a Site Support Engineer, Technical Support Engineer, Desktop Support Engineer or a similar role
  • Good understanding of computer systems, mobile devices and other tech products
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal   
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

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