Customer service & support Jobs in Kenya
Customer Service & Support Jobs in Kenya
Customer service and support jobs offer a variety of opportunities for individuals looking to engage with clients and help resolve their inquiries. With 63 available jobs, there is a steady stream of openings in this sector. Among the most common roles are collections agent and call center agent, indicating an emphasis on maintaining client relations and effective communication.
Salary & Benefits
In the customer service and support sector, salary ranges vary. Most positions sit in the KSh less than 15,000 band, offering an entry point for many job seekers. However, those with more experience or seniority can expect to earn within the KSh 30,000 - 45,000 band, showcasing the potential for growth. Benefits commonly offered in these roles may include a competitive base salary, potential equity packages, and flexible working conditions such as fully remote work.
Skills & Experience
A diploma is the most common requirement for customer service and support positions, with a bachelors also widely accepted. Proficiency in CRM systems is advantageous, along with familiarity with Excel. Critical soft skills in this field include communication, problem-solving, and attention to detail. Most roles request 2 years of experience, though some positions require a bit more, such as 3 years.
Key Responsibilities & Tasks
For junior or entry-level roles in customer service and support, typical tasks include responding to customer queries and data entry, ensuring that customer needs are addressed efficiently and effectively. As for senior positions, responsibilities may extend to managing team performance, overseeing client satisfaction, and strategizing improvements in customer support services.
Industries & Companies
The top industries actively recruiting include banking, finance & insurance (14% of listings), retail, fashion & FMCG (13%), and advertising, media & communications (9%). Leading employers in this sector are BrighterMonday Consulting, WORK GLOBAL CAREERS LIMITED, and JAWABU HR CONSULTANCY SERVICES LIMITED. The listings illustrate that recruitment is distributed across a variety of companies, with no single employer overwhelmingly dominating the market.
STOCKFLOW LTD
Customer Service & Support
3 weeks ago
Own the customer experience at Stockflow - guide every shop owner from sign-up to success, drive activation, and turn free trials into loyal subscribers. Grow into a customer success leader as we scale.
JAWABU HR CONSULTANCY SERVICES LIMITED
Customer Service & Support
3 weeks ago
We are seeking a dedicated, responsible, and highly organized Motorcycle Driver & Document Handler to join our team. The successful candidate will be responsible for the timely delivery and collection of documents, supporting office administrative functions, assisting with stock and goods verification, and ensuring efficient communication .
This action will pause all job alerts. Are you sure?
Pre-Funk Beverages Ltd
Customer Service & Support
3 weeks ago
Assistant Sales Representative – Alcohol Wholesale
Tōji Spa
Customer Service & Support
4 weeks ago
HIRING FOR A LUXURY FIVE-STAR SPA – MOROCCAN BATH & MASSAGE SPECIALIST - Saudi Arabia Employment Details: • Job Title: Moroccan Bath & Massage Specialist • Location: Khobar, Saudi Arabia • Monthly Salary: SAR 1,600 up to SAR 2,200 (Approx. USD $425 – $585 / KES 55,000 – 76,000) • Working Days: 6 days per week
KEITH INTERIORS (K) LIMITED
Customer Service & Support
4 weeks ago
This is not a typical PA, receptionist, or administrative role. We are looking for an individual who can serve as an extension of the CEO, confidently engaging clients, coordinating teams, driving business development, supporting operations, and ensuring the smooth running of the company in the CEO’s absence.
Brites Management Services Limited
Customer Service & Support
4 weeks ago
Serve as the first point of contact for customer inquiries, requests, and complaints through various communication channels.
Early Hr Consultants
Customer Service & Support
1 month ago
The Marketer will be selling products and services to new and existing customers. This role involves identifying customer needs, presenting solutions, negotiating sales, and building strong relationships to drive revenue and achieve sales targets. This position is sales commission based and inability to meet targets will result in loss of revenue
Customer Service & Support
1 month ago
We are seeking Customer service Representatives for a Business Process Outsourcing client (BPO) who offers tailored solutions to drive efficiency, reduce costs and enhance customer satisfaction to optimize operations while ensuring seamless customer interactions.
Customer Service & Support
1 month ago
We are seeking Customer service Representatives for a Business Process Outsourcing client (BPO) who offers tailored solutions to drive efficiency, reduce costs and enhance customer satisfaction to optimize operations while ensuring seamless customer interactions.
Customer Service & Support
1 month ago
We are seeking Customer service Representatives for a Business Process Outsourcing client (BPO) who offers tailored solutions to drive efficiency, reduce costs and enhance customer satisfaction to optimize operations while ensuring seamless customer interactions.
Smart Royal Career Consultant
Customer Service & Support
1 month ago
Our client in an institutional setting is urgently seeking a Customer Service Officer to join their team in kitengela
1 month ago
We are seeking a dedicated and results-driven Collection Agent to join our growing team. The successful candidate will be responsible for managing overdue accounts, negotiating repayment arrangements, maintaining accurate collection records, and supporting the achievement of the company's debt recovery objectives while maintaining professionalism.
GAME TOSHA LIMITED
Customer Service & Support
1 month ago
We are looking for a responsible and communicative professional with call-center experience who can effectively interact with customers, work with CRM systems, and maintain a high level of customer service.
WORK GLOBAL CAREERS LIMITED
Customer Service & Support
1 month ago
The Customer Service Officer manages client inquiries, property viewings, and onboarding while resolving concerns to ensure satisfaction. The role requires strong communication, record‑keeping, and problem‑solving skills to deliver excellent service and enhance client relationships in real estate.
St. George's Auto Fit Limited
Customer Service & Support
1 month ago
The Customer Care / Marketing Officer will be responsible for welcoming clients, handling customer inquiries, coordinating service bookings, promoting garage services, and ensuring excellent customer satisfaction. The role also involves marketing the garage services to attract and retain customers.
Kolm Solutions
Customer Service & Support
1 month ago
X1X provides laptops through an affordable 12-month PAYGO (Pay-As-You-Go) model We are not looking for smooth-talking salespeople who chase easy numbers. We are hiring disciplined Field Representatives In following areas: Ongata Rongai - Kiserian area, Mlolongo- Athi- river area, Kikuyu-Wangigi area, Kasarani-Mwiki area, Thika- Mangu area -
Stay Updated
Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.
We care about the protection of your data. Read our privacy policy .