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Customer service & support Jobs in Kenya

63 Jobs Found

Customer Service & Support Jobs in Kenya

Customer service and support jobs offer a variety of opportunities for individuals looking to engage with clients and help resolve their inquiries. With 63 available jobs, there is a steady stream of openings in this sector. Among the most common roles are collections agent and call center agent, indicating an emphasis on maintaining client relations and effective communication.

Salary & Benefits

In the customer service and support sector, salary ranges vary. Most positions sit in the KSh less than 15,000 band, offering an entry point for many job seekers. However, those with more experience or seniority can expect to earn within the KSh 30,000 - 45,000 band, showcasing the potential for growth. Benefits commonly offered in these roles may include a competitive base salary, potential equity packages, and flexible working conditions such as fully remote work.

Skills & Experience

A diploma is the most common requirement for customer service and support positions, with a bachelors also widely accepted. Proficiency in CRM systems is advantageous, along with familiarity with Excel. Critical soft skills in this field include communication, problem-solving, and attention to detail. Most roles request 2 years of experience, though some positions require a bit more, such as 3 years.

Key Responsibilities & Tasks

For junior or entry-level roles in customer service and support, typical tasks include responding to customer queries and data entry, ensuring that customer needs are addressed efficiently and effectively. As for senior positions, responsibilities may extend to managing team performance, overseeing client satisfaction, and strategizing improvements in customer support services.

Industries & Companies

The top industries actively recruiting include banking, finance & insurance (14% of listings), retail, fashion & FMCG (13%), and advertising, media & communications (9%). Leading employers in this sector are BrighterMonday Consulting, WORK GLOBAL CAREERS LIMITED, and JAWABU HR CONSULTANCY SERVICES LIMITED. The listings illustrate that recruitment is distributed across a variety of companies, with no single employer overwhelmingly dominating the market.

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STOCKFLOW LTD

Nairobi Full Time KSh 30,000 - 45,000

Customer Service & Support

3 weeks ago

STOCKFLOW LTD

Own the customer experience at Stockflow - guide every shop owner from sign-up to success, drive activation, and turn free trials into loyal subscribers. Grow into a customer success leader as we scale.

Easy apply

JAWABU HR CONSULTANCY SERVICES LIMITED

Nairobi Full Time KSh 15,000 - 30,000

Customer Service & Support

3 weeks ago

JAWABU HR CONSULTANCY SERVICES LIMITED

We are seeking a dedicated, responsible, and highly organized Motorcycle Driver & Document Handler to join our team. The successful candidate will be responsible for the timely delivery and collection of documents, supporting office administrative functions, assisting with stock and goods verification, and ensuring efficient communication .

Easy apply

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Pre-Funk Beverages Ltd

Nairobi Full Time KSh 15,000 - 30,000

Customer Service & Support

3 weeks ago

Pre-Funk Beverages Ltd

Assistant Sales Representative – Alcohol Wholesale

Easy apply

Tōji Spa

Kenya Full Time KSh 45,000 - 60,000

Customer Service & Support

4 weeks ago

Tōji Spa

HIRING FOR A LUXURY FIVE-STAR SPA – MOROCCAN BATH & MASSAGE SPECIALIST - Saudi Arabia Employment Details:
 • Job Title: Moroccan Bath & Massage Specialist
 • Location: Khobar, Saudi Arabia
 • Monthly Salary: SAR 1,600 up to SAR 2,200
(Approx. USD $425 – $585 / KES 55,000 – 76,000) 
• Working Days: 6 days per week

Easy apply

KEITH INTERIORS (K) LIMITED

Nairobi Full Time KSh 30,000 - 45,000

Customer Service & Support

4 weeks ago

KEITH INTERIORS (K) LIMITED

This is not a typical PA, receptionist, or administrative role. We are looking for an individual who can serve as an extension of the CEO, confidently engaging clients, coordinating teams, driving business development, supporting operations, and ensuring the smooth running of the company in the CEO’s absence.

Easy apply

Brites Management Services Limited

Nairobi Full Time Confidential

Customer Service & Support

4 weeks ago

Brites Management Services Limited

Serve as the first point of contact for customer inquiries, requests, and complaints through various communication channels.

Easy apply

Early Hr Consultants

Nairobi Full Time KSh 15,000 - 30,000

Customer Service & Support

1 month ago

Early Hr Consultants

The Marketer will be selling products and services to new and existing customers. This role involves identifying customer needs, presenting solutions, negotiating sales, and building strong relationships to drive revenue and achieve sales targets. This position is sales commission based and inability to meet targets will result in loss of revenue

Easy apply

BrighterMonday Consulting

Outside Kenya Full Time Confidential

Customer Service & Support

1 month ago

We are seeking Customer service Representatives for a Business Process Outsourcing client (BPO) who offers tailored solutions to drive efficiency, reduce costs and enhance customer satisfaction to optimize operations while ensuring seamless customer interactions.

Easy apply

BrighterMonday Consulting

Outside Kenya Full Time Confidential

Customer Service & Support

1 month ago

We are seeking Customer service Representatives for a Business Process Outsourcing client (BPO) who offers tailored solutions to drive efficiency, reduce costs and enhance customer satisfaction to optimize operations while ensuring seamless customer interactions.

Easy apply

BrighterMonday Consulting

Outside Kenya Full Time Confidential

Customer Service & Support

1 month ago

We are seeking Customer service Representatives for a Business Process Outsourcing client (BPO) who offers tailored solutions to drive efficiency, reduce costs and enhance customer satisfaction to optimize operations while ensuring seamless customer interactions.

Easy apply

Smart Royal Career Consultant

Nairobi Full Time KSh 15,000 - 30,000

Customer Service & Support

1 month ago

Smart Royal Career Consultant

Our client in an institutional setting is urgently seeking a Customer Service Officer to join their team in kitengela

Easy apply

Zevra Gray Ltd

Kenya Full Time KSh 15,000 - 30,000

Customer Service & Support

1 month ago

Zevra Gray Ltd

We are seeking a dedicated and results-driven Collection Agent to join our growing team. The successful candidate will be responsible for managing overdue accounts, negotiating repayment arrangements, maintaining accurate collection records, and supporting the achievement of the company's debt recovery objectives while maintaining professionalism.

Easy apply

GAME TOSHA LIMITED

Kenya Full Time Confidential

Customer Service & Support

1 month ago

GAME TOSHA LIMITED

We are looking for a responsible and communicative professional with call-center experience who can effectively interact with customers, work with CRM systems, and maintain a high level of customer service.

Easy apply

WORK GLOBAL CAREERS LIMITED

Nairobi Full Time KSh 30,000 - 45,000

Customer Service & Support

1 month ago

WORK GLOBAL CAREERS LIMITED

The Customer Service Officer manages client inquiries, property viewings, and onboarding while resolving concerns to ensure satisfaction. The role requires strong communication, record‑keeping, and problem‑solving skills to deliver excellent service and enhance client relationships in real estate.

Easy apply

St. George's Auto Fit Limited

Nairobi Full Time Confidential

Customer Service & Support

1 month ago

St. George's Auto Fit Limited

The Customer Care / Marketing Officer will be responsible for welcoming clients, handling customer inquiries, coordinating service bookings, promoting garage services, and ensuring excellent customer satisfaction. The role also involves marketing the garage services to attract and retain customers.

Easy apply

Kolm Solutions

Nairobi Full Time KSh 15,000 - 30,000

Customer Service & Support

1 month ago

Kolm Solutions

X1X provides laptops through an affordable 12-month PAYGO (Pay-As-You-Go) model We are not looking for smooth-talking salespeople who chase easy numbers. We are hiring disciplined Field Representatives In following areas: Ongata Rongai - Kiserian area, Mlolongo- Athi- river area, Kikuyu-Wangigi area, Kasarani-Mwiki area, Thika- Mangu area -

Easy apply

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