Customer service & support Jobs in Kenya
Customer Service & Support Jobs in Kenya
Customer service and support jobs offer a variety of opportunities for individuals looking to engage with clients and help resolve their inquiries. With 63 available jobs, there is a steady stream of openings in this sector. Among the most common roles are collections agent and call center agent, indicating an emphasis on maintaining client relations and effective communication.
Salary & Benefits
In the customer service and support sector, salary ranges vary. Most positions sit in the KSh less than 15,000 band, offering an entry point for many job seekers. However, those with more experience or seniority can expect to earn within the KSh 30,000 - 45,000 band, showcasing the potential for growth. Benefits commonly offered in these roles may include a competitive base salary, potential equity packages, and flexible working conditions such as fully remote work.
Skills & Experience
A diploma is the most common requirement for customer service and support positions, with a bachelors also widely accepted. Proficiency in CRM systems is advantageous, along with familiarity with Excel. Critical soft skills in this field include communication, problem-solving, and attention to detail. Most roles request 2 years of experience, though some positions require a bit more, such as 3 years.
Key Responsibilities & Tasks
For junior or entry-level roles in customer service and support, typical tasks include responding to customer queries and data entry, ensuring that customer needs are addressed efficiently and effectively. As for senior positions, responsibilities may extend to managing team performance, overseeing client satisfaction, and strategizing improvements in customer support services.
Industries & Companies
The top industries actively recruiting include banking, finance & insurance (14% of listings), retail, fashion & FMCG (13%), and advertising, media & communications (9%). Leading employers in this sector are BrighterMonday Consulting, WORK GLOBAL CAREERS LIMITED, and JAWABU HR CONSULTANCY SERVICES LIMITED. The listings illustrate that recruitment is distributed across a variety of companies, with no single employer overwhelmingly dominating the market.
Buysimu Technologies Limited
Customer Service & Support
1 month ago
Buy Simu Limited is looking for a confident, customer focused and reliable Call Centre Agent to join our team. The ideal candidate should be flexible, committed, and able to work in a fast-paced environment while delivering excellent customer service.
WORK GLOBAL CAREERS LIMITED
Customer Service & Support
1 month ago
The Security Team Lead ensures governance, compliance, enforcement, and incident management across all sites, standardizing SOPs, strengthening access controls, reducing abuse, and driving centralized, tech-enabled security operations.
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Hubken Consultancy
Customer Service & Support
1 month ago
Our client a Civil Engineering Company carrying our telecommunication projects in the East African region located at Ruiru is looking for a Business Continuity Plan (BCP) – Dispatch / ISP Lead
1 month ago
Our client a Civil Engineering Company carrying our telecommunication projects in the East African region located at Ruiru is looking for a Dispatch Agent.
MIND QUEST LIMITED
Customer Service & Support
1 month ago
The ideal candidate will have a passion for fashion, excellent customer service skills, and a proven track record in retail sales.
WORK GLOBAL CAREERS LIMITED
Customer Service & Support
1 month ago
We are seeking 2 Customer Service Officers with real estate experience to join a fast-paced team.
Brites Management Services Limited
Customer Service & Support
2 months ago
Respond promptly to incoming calls and customer inquiries
WORK GLOBAL CAREERS LIMITED
Customer Service & Support
2 months ago
We are hiring a results-driven Digital Customer Experience Officer to manage tenant relations, collections, and service coordination for residential properties. The role requires strong follow-through, professionalism, and the ability to enforce systems while maintaining excellent customer experience
Aline Facility Management
Customer Service & Support
2 months ago
We are recruiting on behalf of our client in the Betting & Casino industry for a dynamic and results-driven Customer Care Manager who will lead and develop a high-performing customer service team while driving customer engagement, retention, and revenue growth.
Chanteq Limited
Customer Service & Support
2 months ago
We are looking for a customer-focused and detail-oriented Customer Service. Representative to handle client inquiries, manage account-related concerns, and ensure a high level of customer satisfaction. The ideal candidate will be proactive, professional, and capable of handling billing and payment-related queries efficiently.
Customer Service & Support
2 months ago
You will be responsible for monitoring and applying a predetermined set of rules and guidelines to user-generated posts in order to best determine whether or not the communication is acceptable.
Customer Service & Support
2 months ago
We are seeking a proactive and customer-oriented Call Center Officer to join our team.
Pharo School Nairobi
Customer Service & Support
Today
Today
Sosa Cottages & Villas
Customer Service & Support
Today
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