CASHIER

JOB TITLE: CASHIER

NATURE OF JOB: FULL TIME

INDUSTRY: HOSPITALITY

SALARY: KSHS.20,000

JOB LOCATION:GITHURAI 45

DUTIES AND RESPONSIBILITIES

• Receive customer orders and process payments (cash, M-Pesa, card) accurately.
• Ensure correct pricing is applied at all times.
• Count cash in the drawer at the beginning and end of shifts to ensure amounts are accurate.
• Issue receipts, change, and balance returns in a professional manner.
• Operate the POS system efficiently, ensuring all sales are entered correctly.
• Troubleshoot minor POS issues and escalate technical problems when necessary.
• Monitor POS reports to ensure all items sold are recorded.
• Compile and submit daily sales reports.
• Reconcile total sales with cash and digital payments received.
• Flag any discrepancies immediately to the supervisor or manager.
• Maintain a neat and traceable filing system for sales summaries.
• Ensure secure handling of cash and avoid unnecessary risks or exposure.
• Safeguard the cash drawer and prevent unauthorized access.
• Follow cash control policies, including shift handover procedures.
• Deposit or relay daily cash to management following company procedures.
• Greet and assist customers in a friendly, professional manner.
• Answer customer inquiries regarding menu items, prices, or payment methods.
• Resolve minor complaints at the counter and escalate complex issues.
• Maintain a positive and welcoming customer experience at all times.
• Maintain accurate records of transactions, sales receipts, and stock-outs at the till.
• Update the manager about fast-moving items, shortages, or system errors.
• Keep documentation organized for audits or reviews.
• Keep the cashier area clean, tidy, and organized throughout the shift.
• Work closely with the kitchen/serving team to ensure smooth flow of orders.
• Follow all company policies, safety guidelines, and hospitality standards.
• Maintain confidentiality of financial information and customer data.
• Uphold honesty, integrity, and professionalism at all times.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• At least 1 year of experience working as a cashier in the hospitality industry (restaurant, café, fast food outlet, bar, hotel, etc.)
• Proficiency in operating POS systems (knowledge of multiple POS platforms is an added advantage)
• Strong skills in record keeping, accuracy, and financial reconciliation
• Ability to prepare and submit daily sales reports
• Excellent communication and customer service skills
• High level of integrity and attention to detail
• Ability to work in a fast-paced environment and handle pressure during peak hours