Job Summary

Our client a professional services firm, is currently looking to hire a Center & Community Manager.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Responsibilities
•    Oversee the assignment of offices/workspaces and the movement of general office furniture and other items in personal offices and work areas as requested by the occupants
•    Management of center partners agreement records and other important documentation
•    Maintenance of existing space
•    Management vendors in the areas of office cleanliness, office courier, internet service provider, catering and fumigation
•    Management and payment of all the center utilities
•    Monitoring management of the office records, storage, training facilities, meeting rooms, reception, support services (copy, mail, messenger/delivery services) and supplies.
•    Coordinates the maintenance, evaluation and enhancement of existing computer, audio-vision systems.
•    Provide assistance in completing special projects/assignments that involve the operations of the center.
•    Organize and schedule center events for internal and external clients.
•    Identify, recruit and onboard new entrepreneurs
•    Build and curate each community – working across digital and social channels to drive awareness and engagement, linking network members to facilitate meaningful wider connections, maximising attendance at events and workshops (both face-to-face and virtual)
•    Plan and deliver an engaging calendar of events, covering large-scale conferences and summits, video conference workshops and smaller, bespoke events and activities. You will be responsible for planning agendas, securing speakers, creating promotional copy, promoting to members, driving registrations, and managing delivery
•    Curate and publish member- and third-party content for social media and monthly newsletters;
•    Help the research team engage members in policy and research activities
•    Gather member feedback and insight
•    Track membership status and manage renewals

Qualifications
•    Thorough understanding of administration, facilities management and purchasing/inventory management as normally acquired through a University degree in business administration or a closely related field or the equivalent work experience.
•    At least 2 years of progressively responsible work experience with a professional service firm with direct experience in managing business operations including planning, administrative and purchasing functions.
•    Ability to identify and analyze issues and problems and to recommend and implement solutions.
•    Willingness to be hands-on, very customer and service oriented. Flexible, with natural leadership.
•    Interpersonal skills necessary in order to maintain effective relationships with center partners, their employees and clients, facilitate individual and group meetings dealing with the center operations.
•    Relationship management with the building facility manager and other business entities sharing the same building.
•    A track record of developing and managing successful communities – through online and personal relationships;
•    A passion for entrepreneurship and how it can benefit communities, open-minded about the potential for identifying and creating new opportunities, and not a single-issue specialist;
•    A great communicator – face-to-face, written and on social media;
•    Able to both ‘sell’ and manage community membership;
•    Able to identify and track key community metrics; gather analyse and act on member feedback to improve engagement and participation;
•    Proficient with MS Office (Word, Excel, Outlook and PowerPoint).
•    Familiarity with and proficiency in Meeting Scheduling Software, Facilities Management and Coworking Office Space Management Software.
•    The work occasionally requires a high level of mental effort and strain when performing essential duties.
•    Must be able to perform the essential duties of the position with time constraints and interruptions.

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