COLLECTION AGENT

 WABEMA CREDIT LTD

Ref: WCL/004/2025

Job title: Collection Agent

Employment type: Contract

Location: Nairobi

Reports to: Collection Supervisor/Manager

ROLES AND RESPONSIBILITIES

•  Follow up on assigned overdue accounts through calls, SMS, and emails.
•  Maintain detailed records of all client contact attempts and outcomes in debt tracking logs.
•  Negotiate and monitor repayment arrangements in accordance with internal guidelines.
•  Update daily payment commitments (PTPs), broken promises, and client responses in the system.
•  Escalate chronic defaulters or unresponsive clients to Recovery and Legal for further action.
•  Confirm accuracy of outstanding balances and client information before initiating recovery actions.
•  Liaise with the finance team to reconcile disputed balances or incorrect entries.
•  Submit daily, weekly, and monthly collection reports to the Directors of Finance.
•  Advise on risk accounts and recommend accounts for disconnection or repossession.
•  Maintain client confidentiality and exhibit professionalism during follow-ups.
•  Participate in strategy meetings and performance reviews to improve collection efficiency and reduce bad debt

QUALIFICATIONS AND EXPERIENCE

•  Diploma in Finance, Accounting, Credit Management, or related field
•  At least 2 years’ experience in debt collection, credit control, or finance operations
•  Strong understanding of credit policies and debt recovery regulations KEY COMPETENCIES
•  Strong negotiation and interpersonal skills
•  Firm but diplomatic communication
•  High attention to detail and recordkeeping
•  Target-oriented with follow-through discipline
•  Ability to work under pressure and meet tight deadlines

HOW TO APPLY Interested and qualified applicants are requested to forward their Updated CV and Cover letter in PDF format indicating the job title and the reference number on the subject of the email to hr@wabema.ke Only shortlisted candidates will be contacted!!