The Customer Service Representatives will be responsible for handling clients’ requests, enquiries and complaints. The candidate will be required to Tele-market, network, engage, and negotiate with clients in regards to our products and services. He/ she must be a multi tasker and able to work in a fast-paced environment.
- Minimum Qualification: Diploma
- Experience Level: Mid level
- Experience Length: 5 years
• Receiving Incoming Calls
• Responding promptly to clients enquires via phone and email
• Engaging and negotiating with clients in regards to our products and services
• Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, coming up with the best solution, expediting correction or adjustment, and following up to ensure resolution.
• Welcoming walk in clients entering the organization in a professional manner
• Assisting the company in sales Execution via Telemarketing while maximizing sales opportunities
• Preparation and follow up of Quotations, Proposals, Reports
• Processing clients Orders and Invoices & ensuring timely delivery has been done
• Maintaining a positive, empathetic, and professional attitude towards customers at all times.
• Maintaining solid customer relationships by handling enquiries, questions and concerns with speed and professionalism.
• Keeping records of customer interactions, transactions, comments, compliments and complaints.
• Ensuring customer satisfaction and providing professional customer support
• Communicating and coordinating with internal departments on customer support
• Recommending potential products or services to management by collecting customer information and analyzing customer needs.
• Preparing Daily reports and work plans
• Verbal and written communication skills
• Professional personal presentation
• Customer service orientation
• Work management and prioritizing skills
• Organization and planning skills
• Problem assessment and solving ability
• Attention to detail and accuracy
• Team Player
• Flexibility and adaptability
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