Entry Level Credit Control Officer

Job Title: Entry Level Credit Control Officer
Salary: Kes 100,000 - 120,000/-
Location: Nairobi
Job Type: Full Time
Note: Fluency in Gujarati or Hindi is a required skill for this role due to the nature of supplier communications and stakeholder engagement.

Role Summary
Responsible for reconciling debtor accounts, enforcing credit policies, ensuring timely collections, reducing credit risks, and maintaining strong client relationships. Ensures strict compliance with SOPs and financial controls.

Key Responsibilities
Account Reconciliation & Oversight
•    Perform monthly debtor reconciliations and resolve discrepancies.
•    Review accounts for payment status, bad debts, and write-offs.
•    Ensure accurate and timely client statements.
•    Work with Sales and Finance to resolve complex account issues.
•    Monitor credit policy adherence and recommend corrective actions.
Credit Management & Collections
•    Drive timely collections and maintain acceptable debtor days.
•    Share monthly statements and follow up on overdue accounts.
•    Track payment trends and credit limits to reduce risks.
•    Resolve billing issues and negotiate payment plans.
•    Advise management on creditworthiness and policy improvements.
Reporting (By 5th of every month)
•    Daily Revenue/Credit Status Report
•    Monthly Collections vs Targets
•    Aged Debtors Analysis
•    Rejection Analysis
Team & Compliance
•    Supervise sales team on SOP adherence and timelines.
•    Identify and escalate credit policy breaches.

Requirements
•    Degree in Finance/Accounting/Business Admin
•    CPA/ACCA added advantage
•    2+ years’ experience in credit control in an healthcare environment.
•    Strong Excel and financial system skills
•    Experience managing customer accounts
•    Strong leadership and negotiation skills

Key Competencies
•    High accuracy and attention to detail
•    Strong organization and time management
•    Excellent communication and interpersonal skills
•    High integrity and confidentiality
•    Problem-solving and client-focused mindset

N/B: Must be available to start immediately.