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Field Services Officer

Kenya Co-operative Coffee Exporters Limited (KENCAFFEE)

Customer Service & Support

1 month ago

Job Summary

Proactively market and secure Agency and brokerage contracts to increase market share

  • Minimum Qualification: Bachelors
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Are you passionate about the coffee industry? Do you have a proven track record in business development and relationship management? We are seeking dynamic and experienced Field Services Officers to join our team at Kenya Cooperative Coffee Exporters (KCCE).

Reporting directly to the Chief Executive Officer, the successful candidate will play a crucial role in driving coffee mobilization initiatives, fostering business growth, and ensuring excellent customer relationships within the 33 coffeegrowing counties.

The Role

Specifically, the successful jobholder will be required to:

• Proactively market and secure Agency and brokerage contracts to increase market share.

• Develop and maintain structured customer contact through visits.

• Communicate sales progress and resolve customer issues promptly.

• Develop and execute monthly work plans for AGMs, farmers' field education days, and CMC meetings.

• Organize and facilitate training sessions for members, CMC, and managers.

• Provide regular updates to the CEO on outcomes and conduct quarterly performance reviews.

• Establish new and manage existing relationships with partner mills.

• Supervise coffee deliveries, milling and delivery to KCCE warehouses

• Review and renew auction and direct market contracts.

• Conduct marketing intelligence and promote coffee production, processing, and marketing.

• Collect and analyze field data on coffee production for strategic focus.

• Attend customer education days and AGMs, advising on best practices.

• Provide growers with timely communication on sales progress and quality outcomes.

• Visit growers and Estates for credit discussions, analyzing applications.

• Evaluate repayment ability based on cash flows and coffee quality.

• Ensure proper recovery and documentation of credit requests.

• Ensure compliance with lending guidelines and Co-bank policies. Attend growers' meetings and maintain records in line with organizational policies.

• Periodically assess procedures and benchmark against the market.

• Proper use and maintenance of the company motor vehicle.

• Adherence to motor vehicle use guidelines.

• Ensure compliance with KCCE and Co-bank policies & guidelines

• Regular communication with the Fleet and Asset Manager.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• Bachelor of Commerce or Business Administration or Marketing.

• Degree / Diploma in an Agriculture-related field is an added advantage.

• Excellent report writing & presentation skills Minimum 3 years of experience in dealing with Coffee Cooperatives / coffee growers.

• Previous experience in relationship management and customer training.

• Exposure to the coffee value chain.

• Long travel and working outside normal hours.

• Valid driving license

How to Apply

If you are ready to contribute to the success of the company and thrive in a dynamic environment, apply now by submitting your resume and a compelling cover letter. Join us in empowering coffee growers and building a sustainable coffee industry in Kenya.

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