Customer Service & Support Jobs in Nairobi

Welcome and assist customers in a warm and professional manner

Welcome and attend to visitors and clients in a courteous and professional manner.

No selling involved. You will provide fast, accurate responses to customer inquiries, resolve complaints, and ensure excellent customer satisfaction throughout the whole process.

Receive incoming calls, emails, and system alerts regarding incidents or service requests.

We are seeking a knowledgeable and customer-focused Tour and Travel Consultant to join our team in Kenya’s vibrant tourism industry. The successful candidate will design and sell domestic and international travel packages, with a strong focus on safaris, beach holidays, regional travel within East Africa, and outbound travel arrangements.

This internship is designed to immerse you in the dynamic world of tour operations and travel consultancy. You will gain hands-on experience in itinerary planning, reservations, client communication, and destination research while working closely with experienced travel professionals. You will be reporting to The Operations Manager.

Your focus will be on deeply understanding each client’s goals, aligning our solutions to their needs, and proactively supporting their journey to success. You will act as a trusted advisor and advocate, ensuring that every interaction adds value and strengthens the relationship. As part of the Operations Team, you will collaborate closely with ...

This job entails opening and closing shop with rotating shifts within the week and performing shop operations as directed.

Our client is seeking a professional and customer-focused Customer Support Officer to manage client inquiries, service requests, and after-sales support within the energy sector. Female candidates are encouraged to apply.

Our client, a reputable organization within the hospitality and service industry, is seeking to hire a Customer Service Officer. The successful candidate will be responsible for managing incoming and outgoing calls, handling guest and tenant inquiries, supporting telesales activities, and ensuring exceptional customer experience.

Sourcing goods from suppliers and physically delivering to the shop. Attending to customers at the shop Delivering order products to clients within cbd only Answering calls, replying to emails and completing online orders. Posting of products online.

We are seeking dedicated and results-driven M-Pesa Shop Attendants who will be stationed at Quickmart Supermarkets located in: Outering Road, Mlolongo & Mombasa Road branches.

To grow hotel revenue and margin from an assigned corporate client portfolio by actively selling, pricing, and managing hotel accommodation bookings, converting flight-only clients into full travel clients while maintaining service excellence and pricing discipline.

Oya Microcredit Ltd is a fast-growing microfinance institution committed to providing accessible and customer-focused financial solutions to individuals and SMEs. We pride ourselves on professionalism, integrity, and delivering exceptional customer service. We are seeking a proactive and customer-oriented Call Center Officer to join our team. ...

A busy specialist outpatient clinic in Nairobi is seeking an experienced and motivated individual to join our team as a Receptionist / Customer Care Executive. The successful candidate will play a central role in ensuring smooth clinic operations and delivering exceptional patient experience.

As a Call Center Agent, you are the vital link between Motorspeed, our clients, and their customers. You will manage the heart of our daily operations: confirming orders, resolving delivery hurdles in real-time, and ensuring every customer has a seamless experience.