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German and English Customer Support Agent

Influx Inc

Customer Service & Support

IT & Telecoms KES Confidential
New
3 weeks ago

Job Summary

Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). We’re seeking a detail-oriented and thoughtful person from Kenya to join our growing team to meet an existing client's needs. (Immediate hire)

  • Minimum Qualification: Bachelors
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Duties and Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Diagnose and solve the customer's problems in German
  • Communicate effectively via email and chat with our customers
  • Understand the company’s products so as to answer any questions or concerns
  • Coordinate effectively with peers and your manager
  • Contribute to a high-performance and friendly workplace culture


What we're looking for:

  • Excellent written and verbal English and German communication skills
  • German proficiency level C1 and above 
  • 1 year experience in customer service
  • An ability to quickly think on your feet
  • Strong problem-solving skills
  • Team player


Benefits

  • The flexibility of working from home, this a remote and full-time position
  • Work with clients in the USA, EU, and elsewhere
  • Extensive opportunities to learn from, and work with, high-performing colleagues
  • Career opportunities! We're a fast-growing startup with roles and positions to grow into

If this sounds like you or someone you know, the application link is below! Apply now!


Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.


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