Property Officer(Real Estate)

Key Responsibilities 

1. Estate Oversight & Hygiene Management 

• Supervise daily activities of estate cleaners, ensuring high cleanliness standards across communal areas. 

• Conduct regular estate inspections to assess hygiene, caretaker performance, and tenant concerns. 

• Recommend deployment or replacement of cleaners and caretakers based on field observations and needs. 

• Capture meter readings on smart gadget and share to the assigned office WhatsApp number for tenant billing. 

2. Rent Collection, Delinquency Follow-Up & Closure 

• Conduct on-site follow-up with tenants in arrears, especially for accounts flagged as delinquent. 

• Engage tenants to understand reasons for non-payment and negotiate realistic payment plans in line with policy. 

• Confirm and document partial and full payments collected during follow-up. 

• Coordinate with the Accounts & Reporting Officer to ensure system updates, tagging of resolved cases, and escalation of high-risk tenants to the Property Lead. 

• Close and log each delinquency case with signed confirmation from the tenant or through enforcement action. 

3. Enforcement & Recovery Actions 

• Deliver official demand notices to defaulting tenants and log signed confirmations. 

• Mobilize and execute legal distress actions including lock-ups and utility disconnections. 

• Liaise with local administrators (e.g., chief, arbitration office) to pick and deliver summons to tenants, with signed delivery logs. 

• Re-engage tenants post-distress to confirm payments before unlocking or restoration of services. 

4. Unit Confirmation & Occupancy Tracking 

• Perform unit audits to verify occupancy status and detect illegal occupants or squatters. 

• Spot abandoned or misused units and report potential risks of revenue loss or structural damage. 

• Maintain an updated estate occupancy tracker and escalate concerns to the Property Coordinator. 

5. Maintenance Issue Identification & Escalation 

• Report tenant-raised or personally observed maintenance needs, supported with photos or logs. 

• Follow up with the repair team to confirm task assignment and resolution status. 

• Ensure affected tenants are informed of repair timelines and updates. 

6. Caretaker/Personnel Deployment Support 

• Assist in the onboarding and handover of new caretakers and estate cleaners. 

• Monitor feedback from tenants regarding new deployments and report issues to the Property Coordinator. 

7. Field Documentation & Communication 

• Maintain a well-documented logbook for all field activity: notices served, tenant conversations, rent updates, and maintenance reports. 

• Provide daily or weekly feedback reports to the Property Coordinator. 

• Any other duty as assigned.