Quality Assurance Officer

JOB OBJECTIVE

Implement University’s policies, procedures and processes for quality assurance and enhance quality professional services to students, staff, and external stakeholders.

DUTIES AND RESPONSIBILITIES:

• Collect data and generate reports for monitoring performance of teaching and learning process in the University.
• Collect data and generate reports on student feedback to facilitate enhanced teaching and learning performance.
• Meet quality assurance financial objectives by estimating requirements; repairing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Participate and collaborate with other University units to develop and implement quality assurance policies and procedures in the University.
• Support the Schools and campuses quality assurance representatives assure quality in delivery of services, teaching, and learning, and supporting infrastructure and resources.
• Monitor performance of the quality management system
• Produce data and reports on performance of the University quality management system.
• Disseminate the requirements of the accrediting commissions on new degree proposals.
• Conduct regular audits and evaluations of service delivery to identify areas of improvement and ensure compliance with university standards.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Statistics, Education, Operations management, or a related field
• A Master’s degree in Statistics, Education, Operations management, or a related field is an added advantage.
• Minimum of 2 years of experience in service delivery, quality management, or quality assurance, preferably in a higher education setting
• Good communication skills and experience in report writing