New
3 days ago
Quality & Claims Manager
Limepack
Quality Control & Assurance
Manufacturing & Warehousing
Confidential
Easy Apply
Job Summary
Your mission: turn challenges into opportunities, to strengthen relationships, improve processes, and keep Limepack's customers happy for the long run.
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
🚀 Your Mission:
At Limepack, every claim is more than a complaint, it’s a chance to understand, improve, and build trust. As our Quality & Claims Manager, you’ll own and refine how we handle customer claims with care, fairness, and clarity. This isn't a customer support role - your work is about analyzing claims, identifying root cause, uncovering what the customer truly needs and making decisions that create value for everyone.
đź“‹ The Outcomes - What you will achieve:
Own and improve Limepack’s full claims investigation process, ensuring cases are handled consistently, objectively, and efficiently within 1–5 days.
Conduct thorough root-cause investigations across suppliers, logistics partners, and internal workflows to uncover the true reasons behind each claim.
Write clear, human, and empathetic responses that turn frustration into trust.
Build clear claim guidelines and document best practices for internal teams.
Reduce claim volume and cost through data-driven prevention, smart negotiation, and stronger processes.
Requirements
👉 If this sounds like you, you are the one who we're looking for:
🔍 You think like an investigator: You naturally break down complex issues, work with facts, and look for root causes.
📊 You have an analytical mindset: You can interpret data, spot inconsistencies, compare scenarios, and make sound judgments based on evidence rather than assumptions.
🧩 You love solving operational problems: When something goes wrong, you don’t just fix the surface issue, you dig deeper to understand why it happened and how to prevent it going forward.
🧠You’re structured, disciplined & detail-obsessed: You document thoroughly, follow procedures, and ensure that even small details are verified. You prefer thoroughness over guesswork.
⚖️ You care about fairness, backed by facts: You balance empathy with objective evaluation. You value consistency, transparency, and evidence-based decisions in every claim.
💬 You communicate clearly & precisely: Whether explaining a root cause or negotiating a resolution, you translate complex findings into simple, understandable messages.
🎓 Your Experience:
3–5+ years managing customer claims end-to-end, from investigation to resolution, ideally in B2B manufacturing or production. (Printing industry experience is a plus.)
Proven ability to improve claim processes, identify root causes, and reduce resolution time or costs.
Track record of independently making sound, data-informed decisions that balance customer satisfaction and business goals.
Skilled in communicating and negotiating resolutions with both customers and suppliers.Â
Comfortable working independently and cross-functionally.
🚀 Who We Are:
Limepack is a fast-growing start-up in custom-printed food packaging. We are on a mission to help small businesses become brands by making custom takeaway packaging available for the many. Our vision is to become the go-to European platform for custom branded food packaging, and we are currently available across 14 countries. 🌍
We are a Copenhagen-based company with a strong remote team. Join our international team of 31 employees where we believe in work life balance, a predictable work week and that time off is completely off.
We Offer:
A 39-hour a week full-time remote position with a fixed salary according to experience (Mon-Fri, GMT+1 or max 2 hours away.).
We offer a monthly salary between 675 - 1000 USD, 6 weeks of paid time off, pay during sick days and generous paid parental leave.
Overtime is generally not expected but would be compensated.
31 kick-ass and sweet colleagues from all around the world.
Challenging work, and a certified Happy Workplace: that wins awards for fast growth , AND we are just getting started 🚀
How to Apply:
Send your application through this form.
The application deadline is on the 25th of November but we have interviews on a continuous basis, so we encourage you to apply as soon as possible!
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