Quality Control & Assurance Jobs in Nairobi

The holder of this position will be responsible for developing, implementing safety procedures and quality standards and monitoring these against agreed targets.

The Quality Assurance Manager will provide oversight and direction for the quality function in the contact center, managing a team of Quality Analysts and Trainers that provide service feedback, track service metrics, and analyze performance and process improvements.

You will undertake and support organizational-wide quality program standards, implement and support a continuous auditing program including but not limited to process reviews, outcome analysis, and improvement identification in line with our strategic objectives.

One of our clients, a premier brand within the Furniture/Timber/ Wood Industry is looking for a Workshop Manager.

In this role, you will be a key member within the Victory Farms Operations department. You will report directly to our Chief Operating Officer and will be responsible for ensuring the quality of our products and managing a team of quality control analysts.

The Quality Assurance Manager will provide oversight and direction for the quality function in the contact center, managing a team of Quality Analysts and Trainers that provide service feedback, track service metrics, and analyze performance and process improvements.