Regional Services Officer Coast Regional Office

Job Purpose

• This position is responsible for implementation of region specific best practices that contribute to the realization of Human Rights within the region. The purpose of this role is to pursue redress for human rights violations in the Commission’s regional office; to reinforce programs and practices that support the advancement of Human Rights, including access to justice, land, citizenship, security, business and human rights, minority groups, environmental rights, labour rights, public sector accountability and engaging cultural and traditional institutions to mainstream human rights.

Operational Responsibilities:

• Undertake client screening and complaints handling for victims seeking redress for human rights violations to facilitate the justice process and seek favorable outcomes for them
• Refer complaints that fall outside the mandate of the Commission to appropriate agencies for resolution
• Prepare reports on complaints received and the remedial action taken by the Commission
• Promote proactive resolution of complaints on human rights violations to avoid recurrence of similar situation from arising. This includes the application of ADR mechanisms.
• Undertake investigations on human rights violations to ensure that the complaints are resolved promptly as per the mandate of the Commission
• Organize, plan and implement programme activities such as human rights clinics, radio talk shows and public forums to create awareness amongst members of the public
• Assist in preparing training content and facilitating trainings for civil society organizations, state actors and other stakeholders
• Assist in monitoring compliance with human rights standards including in prisons andother detention facilities.
• Assist in the preparation of quarterly, bi-annual and annual plans and activity reports
• Assist in the management and enhancement of partnerships with human rights actors in the region in order to enhance the Commission’s effectiveness.
• Represent the Commission in various meetings and forums organized by the Commission’s partners and whose agenda touch on the Commission’s mandate.

Skills, Experience and Minimum Qualifications

• Bachelor’s Degree in Social Sciences, law or an equivalent from a recognized university
• Be admitted as an Advocate of the High Court of Kenya (for lawyers)
• At least 1 year of relevant service in a comparable position from a reputable organization
• Good understanding of human rights and other relevant laws
• Good research skills.
• Good communication, listening and client management skills.
• Computer literacy