REVENUE & RESERVATIONS ASSISTANT

JOB TITLE: REVENUE & RESERVATIONS ASSISTANT

NATURE OF JOB: FULL TIME

INDUSTRY: REAL ESTATE

SALARY: KSHS. 45,000 (NET SALARY)

JOB LOCATION: NAIROBI

DUTIES AND RESPONSIBILITIES

Pricing & Revenue Management

• Set daily/weekly/monthly prices based on demand, seasonality, market trends, and competitor benchmarking.
• Implement dynamic pricing strategies across all units.
• Adjust minimum stays, restrictions, and promotions (e.g., Genius, last-minute, early-bird discounts, custom promotions).
• Manage occupancy goals and revenue targets on all our booking platforms.

Optimization (Airbnb, Booking.com, VRBO, etc.)

Improve listing ranking by optimizing:

a. Titles, descriptions, photos

b. Amenities

c. Policies

d. Review responses

e. Ensure availability calendars are perfectly synced.

Performance Monitoring & Competitor Market Analysis

• Track and report:
• a. Impressions
• b. Click-through rate (CTR)
• c. Conversion rate
• d. Booking trends
• e. Revenue per listing (RevPAR)
• f. Occupancy percentages
• g. Identify listings performing poorly and provide solutions.
• Monitor competitor rates in real time.
• Analyse local occupancy trends and events (holidays, conferences, seasons).
• Conduct monthly benchmarking reports.

Cross-Team Collaboration

• Work with the reservations team to adjust prices based on demand patterns.
• Make recommendations to management on portfolio improvement.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma/Degree in Hospitality Management, Business Administration or Tourism
• 2–3 years of experience in revenue management, reservations, or short-term rental operations
• Manage pricing and availability across all short-term rental listings
• Optimize listing performance to improve impressions, ranking, and conversion rates
• Strong understanding of Airbnb, Booking.com, and OTA performance metrics
• Experience with dynamic pricing tools (PriceLabs, Beyond Pricing, or similar)